samsung phone froze during update and won't power back on. anyone have similar experience?

gmamajackie

My Samsung S5 phone won't power back on. It froze during an update. Anyone have a similar experience?

Verizon_Support

gmamajackie, we want to make sure that this issue is properly resolved. When you plug the device into a charger, does it power on?

HarleyE_VZW
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