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Samsung Intensity 3 keeps roaming and i cant make or receive calls how can i stop this?

I have a Samsung intensity 3 was working fine till a couple of months ago and now it keeps going into roaming. I have called in and did online chat about this. I was told they would check into it and get back to me. Still no one has gotten back to me and I am still having roaming trouble. There is a Verizon tower not too far from me. My cell is my only way to contact anyone if needed. So please help.

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Verizon_Support

Thanks for bringing this to our attention, kekaii. Has anyone else reached out to you yet? What troubleshootings steps did you do over the phone? Is the issue only in a single area or is it all over the place?
TimothySS_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

kekaii

it is mainly at my home. I have switched to home on the phone options and

it doesn't go into roaming but it does drop the signal. I am out in the

middle of nowhere but there is a tower near me. within 20 miles or less.

there is mountains but when I first got phone I didn't have any trouble. it

has only happened in the past few months. we did report it on the phone and

to online chat at Verizon. they said there might be trouble with the tower

and would have someone get back to me. but no one has. My zip code is

89830. I did speak with other ppl in town that is closer to the tower and

they said they had the same trouble sometimes. I am in what is considered a

coverage area, so I shouldn't be having this much trouble. And as far as

trouble shooting the lady we spoke with on the phone said it may be my

phone cause it is older, but I also have a smart phone so we switched to it

and it would work either in fact what she had me do locked up the smart

phone and now I cant even use it to listen to music. So I am back on the

Samsung. I just want to know why I had no trouble then all of a sudden

started roaming and got charged for the roaming even though I really

shouldn't be.

On Mon, Apr 4, 2016 at 9:11 PM, Verizon Wireless Customer Support <

Verizon_Support

kekaii, I rely on my phone for my main form of communication as well. Let’s determine what’s going on with the network. To proceed, I have sent you a Private Message.

MarkP_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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