After 4 hours dealing with support and several factory resets the device is not operating properly in comparison to another phone of the exact same model purchased at the same time. Will Verizon wave the fee for a defective device?
sure, as long as you're within the 14 days of purchase..
AAnd yes the exact same make and model
And maybe even the same color too.
We want only the best for you, eming40! What concerns are you having with the device? I can confirm the restocking fee is waived if exchanging a defective phone for the same make, model and color.YaleK_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
