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VERY BUGGY - random texts, smartlock doesn't work, wifi discos

REALLY Regretting buying Samsung S7. Smart Lock trusted device setting doesn't do a thing - I get in my car, unlock the screen, and within minutes, the screen locks again. I have to enter the PIN every time. I can't turn the PIN completely off due to my corporate email settings. The phone is randomly TEXTING people, and it doesn't show up in my Messaging screen at all, so the only way I know it's happening is the person texts me back and says "huh?" To which I cleverly reply "huh?" and then I find out they got some random weird text message from me - that they are REPLYING to, but I didn't send it and it's not on my phone. So where did that come from?!

WiFi keeps disconnecting - I'll go somewhere, connect, and within a few minutes, I'm disconnected again. And I had a bear of a time getting my saved content downloaded from the Cloud - not all of which has restored to my phone. It took hours just to get some of it to finally download - not that it took forever to download, it took hours just to get it to _start_ downloading. I gave up on the rest.

Now I find out the "free Gear" promotion was [removal required by the Verizon Wireless Terms of Service] - Verizon doesn't send that to you. You have to go to Samsung directly and ask them to send it to you, after you purchase the S7. I bought this phone through the website and the promotion was printed all over the place. It did not emphasize that Verizon wasn't going to send me the Gear, that I had to go to a 3rd party for that.

I feel very let down. The whole experience has been terrible. I want my Motorola back.

Comments

Verizon_Support

Droid4UserMD,

These are not the issues you should be having with a new phone. Let's look into this more. Did this occur as soon as you got your new phone or was this after an update? Are all of your applications up to date?

Droid4UserMD

Hi. I just realized you responded - thank you. All of the above described issues have been going on since I got the phone. The system update installed and I've noticed no improvement. All the applications are up to date - I have updates run automatically whenever I'm connected to wifi. Here's what I'd like repaired please:

I want my text messages read out loud and verbal response prompts when I drive - that's not happening at all.
I want the device to unlock and _stay unlocked_ when I'm connected to a trusted device (like my car). Smart Lock is supposed to achieve this, but doesn't work.
I want to be able to answer calls by saying "answer" - doesn't happen. I have to manually answer.
I want verbal commands to work properly - they just about never work. Saying "OK Google Now" doesn't work more often then not, and then when it does, it will often near-instantly say "I didn't get that. Let's talk later". If I _do_ get it to message someone for me, it will say "here's your message. Do you want to send it?", I'll say "send", but then it won't.
I want to be able to make a call and have it connect and be able to speak to the other party - at least a couple times a week, it will connect, but the other person can't hear me, I can't hear them, and I can't hang up - the screen freezes. I have to hold the power button down until the phone turns off, then turn it back on, and then call the person again to get through. I'll be standing still, strong signal, calling someone on a landline and this happens.
I want to be able to quickly mute and unmute my phone without having to unlock the phone every time.
I want the wifi to stop disconnecting every few minutes, which is occurring in spite of having a strong signal.
I want to know why random text messages are being sent that I don't see on my phone - I'n not sending them, but my contacts are getting them, and when they _respond_, I get their response but my initial _sent_ message never shows up on my phone - so they have to tell me what they got from me.
I want my free Samsung Gear that was promised to me. OR I want a credit applied to my Verizon account for the value.
If the above items can't be resolved, I want a _new_ (not refurbished) replacement Motorola DROID phone. I'm never buying a Samsung again.

Ann154

There is an update out now for the wifi connection issues.

Droid4UserMD

The update didn't fix one item on my long list of issues with this phone. I hate this phone. I'm extremely disappointed in Verizon's response to my numerous attempts to get support for this [removal required by the Verizon Wireless Terms of Service] device.

Thank you,

Verizon Moderator

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