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Battery drain and other major issues since Android OS Update

Got the Android system update pushed to my phone last night. These are the issues I am having now:

1. Major battery drain - I can literally watch the battery draining over the course of several minutes. No background apps running, either. Within 10 minutes, I have gone from 33% to 28%.

2. Fitbit and Garmin will not sync unless I turn on location services. Both of these devices should be syncing throughout the day and are done over bluetooth. I should not need to turn on my location in order for this to happen.

3. None of my Amazon Prime Offline playlists will play now. I keep getting an error stating "Something wen wrong trying to play this song from your SD card." I don't believe the card is going bad, since I can view and manipulate files and play other music files from the card through the Music app. The only way I can now listen to my Amazon playlists is to stream them through the cloud, which is obviously not going to happen.

These are all apps I use multiple times daily with no problems until the system update pushed last night. All of these apps are kept up to date. I can't undo the update to bring back the functionality, but I can't exist without these apps functioning properly.

Are there any solutions or are there some new settings that need to be activated?

Comments

Ann154

Which phone model do you have?

pherson

Well first off, you can exist. It's just a phone. Second of all, after a software update, a full device reset is always recommended to clear out any bugs, and you wanna update any and all apps thru your App Store.

Couldbeanything

Sorry, I have an LG V10. This is my first LG smart phone (previous Samsung owner) so I am not as familiar with the brand but should be very similar since its the same operating system.

Again, the apps have been updated and I did multiple reboots after the update. I should not need to factory reset my device, then re-download and re-login to all my pages of apps in order for them work after an update, especially since all the apps are up to date.

Just wondering if these are known issues after the update or if others are having similar problems, and if so, has anyone found a solution? Or is there even a resolution to be had?

Thanks very much.

Ann154

You can try a system cache clear first instead of a factory reset.

bill-e

Droid turbo 2 battery drain pretty bad after update. Cache cleared.

Verizon_Support

We appreciate you completing the steps provided by the community member bill_enh. Allow us to help as well with your battery drain issue. Here's a link with some more steps to implement. http://spr.ly/6588BiJts Once we get the battery issue resolved then we can move to the other concerns in your previous post.

ArnettH_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Couldbeanything

I cleared the cache and my battery is still dropping very quickly. I'm getting less than 8 hours per charge. Battery usage percentages indicate nothing out of the ordinary, and nothing different than pre-Marshmallow update. Still have to turn on location services to sync my Garmin and Fitbit, and still can't use my Amazon Prime music. Uninstalled and reinstalled these particular apps, which resolved nothing. Saying a factory reset is the only way to resolve the issue is like telling someone the only way to fix a computer is to reformat the hard drive - not acceptable. We need to get to the root of the issue, not just wipe out the contents of a phone and start over. VERIZON - what has changed in the OS that would require location services to be turned on in order to Bluetooth sync a fitness tracker? Also, what is causing the sudden battery drain after OS update? Would really appreciate some help here.... thank you.

pherson

They too will walk you through a hard reset, as will the manufacturer and it's NOT unacceptable except in your eyes. I did also mention that you can send it to the manufacturer. Also it's not Verizon's update. We can argue this all day, or you can call tech support from a phone that's not your cell at 8009220204. I've given you your options perhaps now it's time to hear the same thing from Verizon. But on this peer to peer msg board you will not get anymore in depth than this.

Verizon_Support

I'm sorry to hear this issue has happened. Updates are meant to improve the device not hinder it. Let's look into this together. What device do you have? What is the current software number on your device?
JoeL_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Verizon_Support

That's certainly not the way you should be experiencing your phone. How long after the update did the problems begin? Do you only have the problem when using certain apps?
MatthewT_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Couldbeanything

@Joel - I have an LG V10 - Android v.6.0 Software version VS99022A.

@Matthew - The problems began immediately after the update installed. It is a generalized battery drain, but happens exponentially quicker if I use ANY app, even for a few minutes. As an example, if I check my email (1-2 minutes of use), I lose about 4% battery.

Now that it's the weekend I've had more time to research this, and here is what I've found:

Apparently, the new OS requires location services to be enabled in order to sync almost anything (cars, fitness trackers, etc) over bluetooth (which also explains why I am no longer getting my notifications through the car). So, basically, the options are to either drain the battery by having location services enabled all the time - even in battery saving mode - or no more syncing of a fitness tracker that is supposed to be updating in real time, which pretty much turns it into nothing more than an expensive rubber bracelet. This is, (imho) a major step backward for an OS that is supposed to be making things better. In light of the battery drain currently happening on my phone after the update, I have opted not to use location services and am no longer able to sync my Garmin or my Fitbit.

The only I've not been able to resolve is the rapid battery drain. I took it off the charger this morning at 8am and did absolutely nothing with it all day except check email and FB a couple of times (and immediately cleared them after use), and by 7:30pm I was down to 29% battery. Losing almost 70% of the battery life on a phone that was basically idle for less than 12 hours is obviously not right. Prior to the update, I was able to use it pretty much all day at work and most of the evening, and be somewhere around 45 - 55% by the time I put it back on the charger around 11pm - the battery life was very impressive.

I will say the update dramatically improved fingerprint recognition. :smileyhappy:

pherson

DDid you do the full factory reset and even if you didn't you still had battery life so what's the issue? Your phone wasn't dead.

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