HI,
I have added the PDF, that I got from my Verizon account's documents section, and every time I hit upload I get Error Bad Request. How can I get my headset if I can't even upload a file?
Yep, me to, tried a PDF and a jpeg, both got the same error as you.
I have the same problem, I've tried the email receipt, I've took pictures of the receipt and I double checked everything
Thank you for posting this, I had been on help twice today telling them of the problem and neither had heard of it. This validates the problem is not just me. Here's what I tried:
On a computer (.pdf and .jpg):
- Internet Explorer
- Google Chrome
- Edge
On my phone (.pdf and .jpg):
- Chrome on WiFi
- Chrome on LTE
Nothing worked so far.
I'm having the same problem; no matter what I do I get an error trying to upload the receipt. I've tried making new copies of the receipts in different formats that the website lists as acceptable, but nothing I do works. Keep getting "Error Bad Request."
They've made the process obnoxious and a lot of work to begin with, having to upload copies of receipts to Verizon that they themselves mailed to me, and now their website is broken.
Same no matter if on my phone or computer bad error massage pops up.
What about it Verizon, can you help us out a little better than you did with the Note 7 disaster?
Good to know I am not the only one. I have tried IE, EDGE, Firefox, and Google Chrome. I have tried every receipt they have given me. I am at a total loss. I will try calling soon, because this is BS.
I got mine to go through tonight...........you'll also need a pdf or jpeg of the label on the side of the box the phone came in...........that want that one also.
That totally worked, I took a picture of my phone box, the shipping box, and my eoriginalinstallment receipt. It totally worked when I uploaded each one
