HTC One M8 no longer works on My wife's hotmail account

Wife brought me her HTC One (Windows phone) M8 and said hotmail was no longer synch'ng. Look at the email+accounts and it gives an error 80070057.

Tried everything including wiping phone. Still gives 80070057. If I try my hotmail account (which seems to be different than hers) it works.

Her's uses a server eas.hotmail.com

Mine used a server bay503-mail.hotmail.com or something like that.

If I place my account as the main "Microsoft account" which is the primary account and then add her's as a second account both accounts sync.

When I look at the account settings, when her's shows up as the 2nd account there is an additional line under the server that gives a checkbox (which is checked) saying account requires SSL. When I add her account as Microsoft account that does NOT show up. Seems strange.

Anyway. I've been on support with MS for over and hour and they don't seem to have an idea why this is happening.

Strangely, it seems to have happened right around the time VZ discontinued Visual Voicemail for this device. Coincidence?

In any event, I need to get this fixed. The phone is only 2 years old.

Accepted answers

deloused

They're still updating server and feature settings, so that's likely what caused it to stop working with the former setup/settings.

I was playing around in my Microsoft ID account, (my user name matches mg Gmail address) to try and find an option to adjust settings, but didn't find one. Yours/hers may look a bit different and have slightly different options since they were originally setup with Hotmail addresses, and I'd like to think that Microsoft employees would have additional admin access to change or correct such an issue, but I know you already called them for a while and I domt enjoy that either. Registering with a brand new ID (such as your wife's phone number or something easy to remember) as you suggested would stop that other error message, and then the email itself with her old Hotmail address could be added in settings, and also changed in the future more easily if needed. Personally I'd go with that.

All comments

Ann154

Is her account associated with a company exchange server? Have you tried manually adding her email address as the primary account?

Roveer1

Not associated with anything at work. Just a plain old hotmail account. I just wiped the phone and entered my information as the main "microsoft account" and it sync'd the email right away. No error messages. I then went back and added an account and put in my wifes information and it added and sync'd the account without issue.

This has something to do with her hotmail account being set up as the main Microsoft account. I have 2 different HTC One M8 phones and have tried this on both (wiping the phone each time) and I get the same exact result. So it's not one flaky phone. I've changed her password just in case to see if it had something to do with that.

Utterly frustrting.

deloused

The detailed information you included when trying to troubleshoot that is good. They made 3 iterations of Hotmail. From the information you included yours is a 'microsoft' one, but hers is 'exchange'. Have you tried setting up her account in the settings as 'exchange' instead?

Roveer1

I don't have that opportunity. When you set the phone up it asks for your microsoft account. It does not give you the opportunity to pick an email system. It's asking for your microsoft login information. I'm putting in the same info that she's been using since she got this phone.

Here's one big thing I've noticed. From a PC when I log into my hotmail account and click on the gear and select options I get a screen full of options. If I do the same thing using my wife's account (from the PC) do click the gear and select options I get a very different screen full of options. Different look, different options

Understand, same website, hotmail.com. Both our email accounts are @hotmail.com. Remember her email worked up till about a week ago. Nothing changed on her phone. Not a thing. Now error 80070057.

Spent an hour on the chat with MS Support. They thought it was a connectivity issue. Clearly not when I have tried same on 2 different phones, and when adding her account as a 2nd account it works. Not connectivity.

Something about her account being used as the primary "microsoft account" is not working or not passing proper info to the email part of the phone. Something broke in the past 2 week.