Dear Sir or Madam:
I went to the Verizon Store in Woodland Hills, CA on 02/06/17 and stated my issue with Google Pixel Xl phone I received informing the Manager, Ali and Justin the solution Specialist. Justin the solution specialist stated to me that " if the problem is overheating due to using the daydream VR APP, do not use the APP" I informed him one of the reasons I bought this phone was due to the the VR capabilities and he stated well sometimes you get defective devices and he implied I have to deal with the problem on my own.
I informed Justin and Ali the Manager about my dissatisfaction.
Then the Manager Ali stated that your phone is still under warranty and and ordered a replacement phone.
The replacement device (phone) I received was more defective that the original phone. It started heating up Faster and when I used the replacement device on daydream it got really burning hot.
I was also assured by the Manager Ali that the replacement device will be a new device instead of a refurbished device. However, what I received was another defective device which was more defective than the original device. Therefore, dissatisfied I am sending back the defective replacement device.
So no I am returning the device back to Verizon today.
Sincerely
M. Joonoos
