New to community, so will look in threads for answers to this. Thanks.
pjr1,
welcome to the community! We can't have you stuck in red eye. Do you currently use our Verizon Cloud to back up your phone? You can check that here: http://vz.to/1Zkh29c Then you will want to do a factory reset. Here are the steps: http://vz.to/1MuzIej
RosanneM_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
