My network extender was purchased in May of 2015. It has had its quirks and troubleshooting needs throughout this time. Unfortunately, yesterday, my network extender decided it was not going to work at all. All the lights are blue, and none of the phones will connect with it now. I have been in contact with a fellow Verizon Customer Service rep, and he stated my extender was updating because the system light was slowly blinking blue, but it's been doing this for 12 hours now. I find it very disheartening that a device that is so expensive would stop working like this for no apparent reason. Does anyone have any tips as to how they got theirs to work? I know my phone is not having issues with any HD calling interference or anything of that nature. The customer service rep stated the next step would be replacement. I am not going to spend $280 every year and a half on a product that is supposed to help with my cellular signal when I am paying for the use of the cellular service. Unfortunately, where I live, there are no other carriers that work, so changing networks is not an option.
Now, I am waiting for my customer representative to contact me again to try new options. ANY feedback of the helpful nature is welcome.
