My phone is locked and it want open
If you're prepaid, you'll need to contact Customer Service for a PUK (PIN unblocking key). If you're post-paid, see if this helps:
Locate the 4G SIM PIN/PUK - My Verizon Website | Verizon Wireless
We want to get this fixed. Are you unable to even access the home screen? Have you factory reset the device? KleoL_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
