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Note 5 battery drain/slow to no charge

For the past month, my Note 5 battery has been draining quickly. Over the weekend, It died because it wouldn't charge at all plugged into the wall with the original charger or other chargers. On my drive to work, it charged VERY slowly in the car and has gotten up to 30% after 9 hours plugged into my work computer via USB.

I have done a soft reset.

I have done a partition cache wipe.

I will do a factory reset if necessary, but don't want to if it won't help anything.

What should I try next?

Comments

bearone21

turn it off when charging.

Miladselim

Did you notice this after the nost recent uodate? My phone is doing that only after I uodated the phone.

lindamcd

Are you serious? I need my phone to work...24/7 They had better get this fixed; and soon. This is a $700 phone? I haven't had it very long at all.

gerbtastic

Yes. It was after the Marshmallow update.

I ended up going ahead and doing a factory reset. It has been charging fine ever since. Still drains faster than I think it should (don't have location on unless I am using maps, don't use bluetooth, etc), but it is much better.

gerbtastic

That didn't do anything.

kathy65793

I would not hold my breath on that. I have had problems with my s5 since May

after their last update and they have not told me one thing that has helped. I have done a lot of research

on it and at least my battery doesn't drain quickly but it still has a mind of it's own

when it comes to shutting down and then takes forever to reboot.

bearone21

chances a are your 24/7 needs includes fb & other media app updates....you're using more of the battery than can be replaced when charging with the phone on.

Dsnutz81

My phone is having the same problem since the last update. I hope this will be fixed soon or I'll be done with this phone.

SHERHO80

I just noticed mine doesn't fast charge anymore after the "update" I did a few days ago.

kathy65793

Do the factory reset but after it boots up power off and clear the cache again

SHERHO80

I just went into- settings- battery- and toggled the "Fast cable charging" option off/on and now it's fast charging. We will see how long it will continue to work.

OhNo_NotAgain

Chances are the new update is the problem. Under the update, my plugged in phone can, at best, maintain the battery's existing charge level when I am using a navigation App while driving. Often, the battery continues to drain. Previously the battery would charge to 100% from wherever it was when I started the drive and remain there until disconnected. I have been doing the same drive under the same conditions weekly for months. I have added nothing new to my phone. The problem is the update. Updates should improve the phone, and this is not an improvement. Verizon fail!

lindamcd

Bareone, you are SO helpful! Thank you SO much for that obviously; spontaneous, rude and completely useless tip. If you can't help; please, just move on. My phone is not the same phone since Sept. 8, with the update. If your NOTE 5 is working as good as ever...hey! I am happy for you. But please don't dismiss our legitimate concerns; issues.

RetiredPC_Lady69

My Note 5 died just about 2 weeks ago. I experienced no glitches or any other issue. Just died and would take no recharge at all. Called Verizon and they sent me a brand new one, no charge and overnight.

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