Child Item

Site Totals

61435 Questions Answered 270 Categories

Network Extender Ripoff?

I really feel as if this whole Network Extender is kind of a rip off of sorts. If you establish service in a good area and then relocate your service to a bad area, then a network extender at your expense is reasonable. However, I established service to the location I am currently residing, also my billing address, and I have ZERO service. It is terrible.

Verizon's fix for this problem is to sell me a $250 Network Extender! Why did you allow me to establish service in an area that you know has terrible coverage?!? Verizon should have at the very least made me sign a disclaimer acknowledging that service at my billing address was none. I feel this is a gimick to make more money off customers. It is out of my control that I live in a dead zone. The reason that I chose Verizon is because they have the whole "Don't be afraid of Dead Zones" slogan. Bologna. Thanks Verizon for forcing to spend yet more money on products I shouldn't have to buy in the first place.

A free Network Extender is what I would have expected, a discounted extender would be at the very least. When this contract is over, so is the relationship with VZW for me. "Can you hear me now?" Nope, don't even have a signal..........

Comments

unknown

You had 30 days under the Worry Free Gaurentee to try out the service and evaluate the quality of coverage in the areas you planned to use your cell phone. If you found that your home had no coverage, why didn't you cancel with no penalty within the first 30 days?

Also, does your home address show coverage on the Verizon Coverage Locator (link to the top right in blue). If so, your lack of coverage may be due to a variety of factors, and Verizon writes the contract so its not their problem. They give you the 30 days to try out the service so that you can cancel if you find major issues like this.

kpaul1016

As I stated above, it is simply my opinion that the network extender is just another way to squeeze more money out of the customer. I did not cancel my contract because Verizon happens to be the best provider for my general area, even though I don't get service at my home.

I never said this was Verizon's problem, and I am well aware that I could cancel. I just choose to ride out the remainder of my contract before I switch. My main objective is to not provide them any extra money that I am not contractually obligated to do. That simple. I was under the impression that these forums were a place for the customer to express their experiences with Verizon. Did not see the disclaimer where this is not allowed.

So glad that you are satisfied with your service. Your tone is not needed or appreciated. Have a lovely holiday!

budone

spottedcatfish wrote:
You had 30 days under the Worry Free Gaurentee to try out the service and evaluate the quality of coverage in the areas you planned to use your cell phone. If you found that your home had no coverage, why didn't you cancel with no penalty within the first 30 days?

Also, does your home address show coverage on the Verizon Coverage Locator (link to the top right in blue). If so, your lack of coverage may be due to a variety of factors, and Verizon writes the contract so its not their problem. They give you the 30 days to try out the service so that you can cancel if you find major issues like this.

I amy be wrong, but I read the OP post to mean they moved and where they moved service levels declined. if that is the case the 30 day warranty would not be in play.

unknown

kpaul1016 wrote:
However, I established service to the location I am currently residing, also my billing address, and I have ZERO service. It is terrible.

Verizon's fix for this problem is to sell me a $250 Network Extender! Why did you allow me to establish service in an area that you know has terrible coverage?!?

My post was in response to these two lines. Verizon allowed you to establish service in an area with terrible coverage because they give you 30 days to determine if you can live with the weak spots in their network.

You made the choice to stay with Verizon even though they didn't have great service in your home. Sometimes, in order to get what's important to us, we have to compromise. You need the benefit of good reception in areas where Verizon's network is strong, so you chose a provider that doesn't cover your home. If you don't want to pay $250 for a network extender, buy one of the older 1X models on eBay, they work just as well for calling/texting and were going for only $100 new, so I doubt they're expensive used.

Your post was not about the Network Extender, it was about wanting a free handout because you made a decision that didn't meet your needs.

budone

I missed the 2nd sentence of the 1st paragraph. Then yes, in the first 30 days they had time to determine if the service would be adequate.

Child Item