Ever since the last update my note 4 has started freezing and then restarting unexpectedly. I've tried wiping the cache, a new battery, and I've tried doing a factory reset. The problem always reoccurs. Is there a fix?
A device that is unexpectedly shutting off is a main point of concern, Dwillian. Thanks for reaching out as we would like to learn more and ultimately have this issue corrected. After you completed the reset, did you load the same applications you previously had back on the device? Have you attempted testing the device while in Safe Mode? If not, here are instructions: https://www.verizonwireless.com/support/knowledge-base-122810/
ChrisM_VZW
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I have tried doing a factory reset (from the recovery menu), then running
setup on the phone but did not connect to my Google Account or to my
Samsung account (so only the preinstalled apps were installed), I then
restarted the phone into Safe mode. The phone still hangs and restarts
unexpectedly (although it does seem to take longer before this happens).
Sometimes the restart hangs, sometimes it restarts into the Maintenance
Boot menu, sometimes it restarts normally. After awhile it will then freeze
and will either recover or try to restart again repeating the cycle.
On Sat, Apr 8, 2017 at 4:51 PM vzw_customer_support <
Dwillian, let's work together to solve this power cycling issue with your phone. It is very odd that this is still happening after you did the Factory Reset and Safe Mode. Since this started after the software update, it appears that something with the installation went wrong. Then next step is to use the Software Repair Assistant. http://vz.to/1IIyriX Please connect your phone to your computer and try this. Let us know if this still happens after this.
JoelR_VZW
I used the Verizon Software Upgrade/Repair Assistant. That did not help. I
finally took it to the Samsung Experience section in my local Best Buy. The
Samsung representative reflashed the phone to a factory image. That did not
fix the problem. I then received an OTA firmware update. That did not fix
the problem.
On Mon, Apr 10, 2017 at 5:11 PM vzw_customer_support <
I have the same issue, the phone would stop functioning around 30% battery life, and the screen would flash, and restart, and keep repeating the restart cycle never making it to the point where the red Verizon logo appears. I was never able to completely fix it, but I figured out that charging the phone with it powered off is actually really helpful as it reduces the amount that this happens.
I was having the same issues. Did some research and discovered an app called Wakelock. Free download from the play Store. Download, open, set to lvl 4,partial Wakelock and fixed most of my lagging/stalling/reboots. April update helped too it seems. Not sure if tonight's update fubars again. App fixed my issues mostly. I ended up getting the paid version of the app app to support the developer. I'm not affiliated with the developer at all
Hope this helps.
Wakelock app does fix the problem, for now. If you are getting emmc failures (you will see a message like image shown below after one of the random reboots) then there is a very good chance your phone will completely fail in the near future, unfortunately. This error suggest there is a hardware problem with the memory chips; most likely caused by a failing motherboard. If/when that happens (or earlier if you want to avoid an unexpected failure) I would highly recommend contacting Samsung Customer Service (1-800-SAMSUNG). That's what I had to do about a month ago and they completely restored my phone to "like new" condition for $70.31. It's been working great ever since.
