Child Item

Site Totals

61445 Questions Answered 270 Categories

sundanceinstalled internet slow

My installed internet is constantly slow. I called customer service and they said it would be a $150 service call to check out the can antenna they installed on the roof because i did not purchase the protection plan for the device - the antenna is not listed as a device and the plan was not offered when I purchased. A warning to all not to purchase this, I am waiting for the 2yr to cancel my service as I get better internet from hotspot on my phone.

Comments

Verizon_Support

WearyVerizonwithWindows, your network experience with the installed internet is important to us. We would like the opportunity to work toward a resolution on the slow speeds to ensure we keep you as our customer. A few details will be needed to proceed. Do you receive any error messages? What is your zip code, so we can check the network in the area? Do the slow speeds happen at certain times of the day?

DavidC_VZW

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

WearyVerizonwithWindo

38372 slow speeds all the time - under 1mbps now, no error messages, number is [removed]

Telephone number removed as required by Verizon Wireless Terms of Service

Verizon_Support

WearyVerizonwithWindows, I am constantly reliant on the internet to help me stay connected, so your concern is certainly valid. I have sent you a message to your inbox to further investigate the root cause of your slow data speeds and any cost-effective options for the antenna. Please reply to me there.

AkaneM_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

WearyVerizonwithWindo

Did not receive a message anywhere - what inbox? Checked here and my personal email

WearyVerizonwithWindo

Still no response

WearyVerizonwithWindo

Oh yeah, checked that Inbox and all email. Was a nothing response from them, no resolution.

WearyVerizonwithWindo

Lorenzo_VZW

It was 3 long months - Im now waiting for the contract to expire on 2/16/2019 so i can get rid of this piece of junk. It is the cantenna that does not work.I get fast speeds hotspotting my tablet to my computer from in the house, I can see the cell tower from my house. Verizon support decided this is what it was but will not fix it without a $150 service call because according to them I did not get a service contract with the antenna. Crock of ... as you cannot get one on the antenna.....and I was not offered one.

ChristinaB_VZW

WearyVerizonwithWindows,

We definitely don't want to lose you, and we would love the opportunity to assist you further. I'm sorry to learn of any issues with your internet connection and I'm here to help. I'd like to take a closer look into the details, and do all I can to make things better for you. I assure you that I have sent you a Private Message, so we can continue.

ChristinaB_VZW

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

WHOSTHEMASTER

Can you clarify the type of internet connection you have? For example, ADSL, Cable, Sat, Cellular......

Child Item