Child Item

Site Totals

61209 Questions Answered 267 Categories

Why doesn't Verizon use their heads when calling me on a survey

Verizon surveys seem to come by phone within an hour of getting help. But all I see is a phone number. Doesn't anyone in management know what caller ID is? I don't answer unknown out of town numbers and I am sure others don't either. Can't Verizon direct those calls which probably come from an outside survey company through the Verizon system and make sure they show Verizon in the caller-ID?

And to prevent fake "surveys", how hard would it be to implement a feature that checks calling numbers that have "Verizon" in the caller-id against a list of internal numbers? If the call is from outside their internal network, it should not be passed through to anyone with the caller-ID set to anything but "unknown". In fact, it should not be sent at all.

Comments

veryfrustrated0118

If a call is coming to your mobile phone it will only show the telephone number if you do not have ti programmed into your contacts.

honest_abe

Not true. The phone has caller-id and should show the ID as well as the phone number. But the call came to my home phone which I list as the number to call and it showed up with Caller-ID "SURVEY". If it didn't occur shortly after communicating with Verizon, I would not have known it was them.

veryfrustrated0118

And you don't have to take the survey if you don't want to or answer the phone.

Remember the days BEFORE caller ID?

honest_abe

That's what I do. Verizon is acting like the phone spammers by hiding their name so I ignore their calls. I guess they really don't want my opinion. So be it.

Child Item