Hi. Scheduled messages aren't working on my Pixel 2XL in the Verizon Messages app. They save as if it will work, but then does not send. It vanishes from the scheduled outbox at the time it was scheduled to send. Please advise.
Thank you.
Having messages scheduled is a priority. We are here to help. Are non-scheduled messages going through? Is the Verizon Message App up to date? Go to Play Store> Search for Verizon Messages to ensure that it is up to date. Any recent changes made to your device?
AlbertoR_VZWFollow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
App is up to date and regular messages are working without issue.
Thanks!
On Thu, Jan 24, 2019, 7:52 AM vzw_customer_support <
Has there been any recent changes that you have made? JasonC_VZWFollow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Only updating the app.
On Sat, Jan 26, 2019, 8:31 AM vzw_customer_support <
I'm a Verizon customer, so is this not the place to handle my issue?
You came to the right place, no worries thee. Are you using the most up to date application? Any recent changes to the device? ChrisM_VZW
Though the 'schedule' option has been absent of Message+ for some months, it ends up there was an update pending. I just did it and nothing has changed. Still holding the 'send' arrow does nothing, and there is no 'schedule' option in the Conversation menu.
Thank you for these details, curtis_1. We appreciate your time in updating the application and in attempting to schedule the messages for testing. Have you attempted to reach our Messages + Developers directly via email? You can do this by going into the application and selecting Settings >Account> then "Report a Bug".
Also, can you please confirm the Message + Version of the application? TanishaS_VZW
