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The planned obsolescense of Pixel 2 batteries

Exactly two years after buying a Google Pixel 2 via my Verizon account, and the week after I finished all 24 payments on this supremely expensive phone, the battery began exhibiting weird behavior. Note that this is a phone that crapped out in terms of up time for the battery at about 4-6 hours. Cause - high powered chip with a battery that couldn't keep up.

After charging to 100% in the evening, I turned it off, and in the morning, awoke to find it had discharged to 65%. A call to Verizon offered no plausible explanation, but the CSR did offer to send a factory refurbished replacement phone to replace the failing unit. When asked what the mean time between failures was for "factory refurbished" phones, the best answer appears to be 6-12 months.

That's unacceptable. I ditched the Pixel 2 and bought a Motorola G-6 for $240. It comes with a 4000 ohm battery that so far lasts all day and well into the night.

A new Pixel 3 64 Gb has a $900 price tag retail though some online stores show deals for as little as $750 more or less.

I'm still $500 ahead and I will never buy another Google phone again.

Comments

bearone21

batteries only last for so long after so many recharges....thought to be around 500 & if you're charging daily or multiple x's .day, 2 years is about all you get withmost phones.

boringusername

what does this have to do with Verizon. Also did you bother to look at your settings and see what was actualy usng battery? I suspect not. but no there is no "planned obsolescense". Time to take off the tin foil hat. Think about it considering there are so mnay other choices for an android device it makes no sense to do that. This isn't Apple who has only ONE compay making the devices and rabid fanbase who will never leave them no matter what. The fact you say you'll enver buy a Google phone again PROVES my point

boringusername

Also charging to 100% will shorten the lifespan of your battery as well as letting in drain below 20%. This goes for any phone. Never charge the phone beyond 95% referably 90% and ideally never below 30%

Verizon_Support

djysrv1, I'm sorry to hear that you've had this type of experience with the battery performance on your Google Pixel 2 after completing the device payment agreement, and I want to ensure that you have the correct information going forward. When did you first notice the decrease in battery life? Have you made changes to your usage habits? Please note that many factors affect the overall battery life and performance of your phone, and we are not able to provide an estimated time frame in regard to battery longevity. Although we are glad to see that you've upgraded your phone, I have included the following resources for your benefit:

https://support.google.com/pixelphone/answer/6090599?hl=en

https://support.google.com/pixelphone/answer/6090612?hl=en

I am confident that the provided links will be beneficial. Please let us know if this information helps.

LorenzoP_VZW

Doggo

My girlfriend's first gen Pixel doesn't have any battery issues. There is no tin foil hat conspiracy.

rcschnoor

@djysrv1
wrote:
Exactly two years after buying a Google Pixel 2 via my Verizon account, and the week after I finished all 24 payments on this supremely expensive phone, the battery began exhibiting weird behavior. Note that this is a phone that crapped out in terms of up time for the battery at about 4-6 hours. Cause - high powered chip with a battery that couldn't keep up.

After charging to 100% in the evening, I turned it off, and in the morning, awoke to find it had discharged to 65%. A call to Verizon offered no plausible explanation, but the CSR did offer to send a factory refurbished replacement phone to replace the failing unit. When asked what the mean time between failures was for "factory refurbished" phones, the best answer appears to be 6-12 months.
That's unacceptable. I ditched the Pixel 2 and bought a Motorola G-6 for $240. It comes with a 4000 ohm battery that so far lasts all day and well into the night.
A new Pixel 3 64 Gb has a $900 price tag retail though some online stores show deals for as little as $750 more or less.
I'm still $500 ahead and I will never buy another Google phone again.

You do realize that it hasn't yet been 2 years since the Pixel 2 was released?

Your timeline is a bit off. You can't have made 24 monthly payments on a Pixel 2 purchased on a Verizon account yet because with a release date of October 17, 2017, it has only been 18 months since it was released. Did you pay it off early or are you talking about the original Pixel? I have an original pixel and do not have any battery problems and used that device for about 26 months before replacing it with a Pixel 3.

I also have a Pixel 2 on another line and have had no problems with that device either.

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