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Decreasing quality of data service

Over the last couple of months, the data service in my area went from good to bad. I used to be able to stream TV shows on my iPad (LTE) but now I am barely able to send a text message. This has affected all of our phones (family of 5 plus 1 iPad).

Data is important as there are no internet service providers in the area!

We are at Mormon Lake, AZ, 86038

Comments

Verizon_Support

As valued customers, your family's service concerns are our concerns too. We're sorry to hear that you and your family have been experiencing problems with your data service, and texting for the past couple of months while in Mormon Lake, AZ 86038. We apologize for your inconvenience, and we're here to help you resolve this matter in any way we can, so let's get started. While our team is checking our network signal coverage in and around your area, are you experiencing issues with data (e.g., streaming video from your mobile devices, etc.) and text messaging while indoors, outdoors, or both? Are your other services affected? (e.g., calls, web browsing, etc.) Have there been any recent changes with your devices? (e.g., software update, new apps downloaded, etc.)- RobertC_VZW

emersunn

are you experiencing issues with data (e.g., streaming video from your mobile devices, etc.) and text messaging while indoors, outdoors, or both? Both

Are your other services affected? (e.g., calls, web browsing, etc.) Web-yes, calls-no

Have there been any recent changes with your devices? No recent changes

Thank you for your time and attention on this!

Verizon_Support

This is helpful information. Let's continue to gather details. There are not any network alerts in the area mentioned. How far do you have to travel away from the home before service improves? Also, please visit www.speedtest.net and share your download and upload speeds. Which Price Plan do you have?

SheritaH_VZW

emersunn

I am out of town but I will check this weekend. I assume the nearest tower is atop Mormon Mountain? I will head that way.

SARKLA25

We are also experiencing the same issues. We only have good internet for about 10 days and then at night from 5-10 pM you can't do anything. It's ridiculous.

Verizon_Support

I'm sorry you were having an issue with data Sarkla25. Let's look into this together.Are you having issues with calls or texts during those times? What plan are you on? What zip code are you in?

JoeL_VZW

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