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Full Bars of 4G LTE but Inconsistant Internet Connection

Been having the same issue this week. Even though I'm not at full bars, I have never had issues being able to play video or music, now I can't even use duolingo. I have unlimited data so its shame that my money is going to waste. Tried resetting, airplane, switching signals, basically all the simple troubleshooting methods. My zipcode is 78616 if that helps. Hopefully its momentary issue because it was a good plan I had.

Comments

MtnMan365

I just upgraded from an 8gb a month plan because we have been impacted by the Colorado fires and are not sure when we will get Comcast internet back. Could be another week. We upgraded so we would not need to worry about data. As soon as I did that my speeds went from 10mb - 20mb+ to 500kb to 5mb or less. Usually hovering around 2mb. My data says that I am UNDER the 15 GB for the hotspot before it would technically throttle it. Super frustrating that when I was going to have to pay $15 for each GB over that my speeds were awesome. As soon as I upgrade that are worse then they have EVER been. Why is that? How do I fix? I am seeing messages that say that if I use 1000 gb then I may be throttle or if I go over the 15gb I might be throttle for the hotspot. Neither things have happened according to my data usage in my account. Zip code 80447.

Not impressed Verizon. Seems like I got duped here. What is the fix? It has not been this slow for the last few weeks and again... as soon as I upgrade. We have slow speeds. Please fix this.

Verizon_Support

Lazgato, we have sent you a Private Note regarding your service concerns.

Verizon_Support

MtnMan365, we always strive to provide you with the service you need. What plan did you move your line to?

EllisandraC_VZW

rhimollison

Here I am reading this from Colorado, same exact issues. I have had this unlimited plan for a few months. It's only been atrocious starting November, rifbt after the new billing cycle so way before hitting any thresholds.

I've called tech support two times in the past month. First time, after an hour on with a tech support agent, I was promised a follow up call the next day to make sure it was working okay (it wasn't, it was never resolved) and no one called me.

Second time about two weeks later, on hold for TWO STRAIGHT HOURS and disconnected, nothing resolved, no one called me back. Responded to the text survey about my recent experience with a 1 for "poor", that didn't get a response either. I'm tired of paying $70 a month for data I can only maybe use half the day. And the customer service is shameful.

Verizon_Support

Hello, rhimollison. This is certainly not the experience we want for you and are here to help. When you did troubleshoot with Tech support, do you recall the last step you left off on to try and resolve the data connection?

tbarzel

Hi,

I just moved to 94301 and at my apt, but not a few blocks away works fine. I have 4 bars, no data. I have an iphone xs. I have done: new sim card, reset network connections, made sure roaming and lte are on, restarted phone, made sure no vpn or managed device is on the device. Any suggestions,

Toonami

I've had the top unlimited plan for the past 2 years and had significant decreases of data speeds the past 6 months. I live in the northwest , area is 83861, where populations have increased dramatically as well. We all pay way too much for that plan just to have my speed brought down to almost a standstill with 4-5 bars of service. Been with Verizon for 15 years and another phone service is starting to look promising. Verizon has diminished to a 3rd rate phone company. if you don't have 5g the service it's like having dial-up.

Verizon_Support

Hello Toonami. We appreciate every day of your years with us and are sorry to see that you're considering leaving us. We know the importance of ensuing you have the best speeds for your area, as well. Network Management exists to ensure everyone receives a superior experience on our network. Our network is a shared resource, and while there is tremendous capacity, we need to ensure that heavy data users do not negatively impact the experience for everyone. Please review the information provided here regarding Verizon’s network management practices and how we manage data: https://www.verizon.com/about/our-company/network-management .

Indy_Jimbo

Having the same problem in central Indiana. We have a range of phones from S8+ to an A50 to a Moto G Stylus and all have the same problem. We used to have solid data, driving/maps, searching, email etc. It seems like the more I see 5G adds, the less I have reliable data on 4G with any of our phones. We have full bars, can make calls, but data connection is "offline" - will pop "online" periodically for the three phones (not at the same time) and then drop again. We are NOT in the house all the time when this happens and have had years of great data service from Verizon. Now - we are seriously considering switching to someone else...I have to have reliable data for work! Not having it for the rest is extremely annoying and life altering according to my teenagers

Verizon_Support

I must say you should not be showing "offline" at all. I would love to help to see what is going on with your data. We would be sad if you left us. May I have your nearest intersection and zip code? What happens if you leave the area? -Amber

swolfe2

I also started having this issue 2 days ago.

Details are:

Galaxy S10+
Zip code 37801
Nearest intersection: W Hunt Rd. / Middlesettlements Rd.
Network on LTE / CDMA
Full/partial 4G/LTE bars, but websites/apps say I'm offline

The order I tried to resolve was:

Manual restart
Airplane mode on/off
Factory reset

None of my attempted steps have resolved the issue. As soon as I disconnect from my home's Wi-Fi, I'm lucky if I can get internet service on my phone again until I get back on Wi-Fi.

I'm not sure what else to try, but looking at the responses in here, it seems like people have been having this issue for a while.

jarnold63

I have the same problem but only when I am at work. I see LTE and 3 bars but no date. I am in 29207. Seems like a particular tower issue but no one will help me. They only want to constantly reset my phone. Thinking I should move to a different service.

Verizon_Support

Hello, jarnold63! It's vital to have signal, so thanks for alerting us. We would be saddened to see you go and want to help. Please check your private messages for further assistance. -Tracy

jarnold63

Tried to respond but link did not work. Every day is same issue. Sitting at my desk, good signal strength but no internet.

Verizon_Support

jarnold63 thank you, for those details. Does this only happen indoors? How does it work when you are not at work? -Dolores

wilyhawk

I changed from a 8GB plan to basic unlimited a year ago. For the first 6 months it was fine, but the last few months have keep cutting me off using data. Verizon says I am under "network management" but this latest one has been for over 2 weeks straight. They say it is temporary until the usage is reduced, but it's never going down. If the "network management" and congestion is lasting for this long, then maybe it's not going to reduce, but only go higher from new customers, but maybe it's the new normal and Verizon needs to install new towers or upgrade to handle more people and more data on a regular basis.

Verizon support has only offered for me to upgrade my data plan and pay more, when I feel the problem needs to be addressed by the company, and not just make EVERY customer upgrade so now the higher data plan is the basic one for everyone now.

I live in 84655, but I feel the same bad data happening 50 miles away where I work, so this problem covers over a dozen zip codes all over Central Utah.

Verizon_Support

wilyhawk, thanks for the shared details and can help review the area as we do want your data connection to be reliable. We don't want you to upgrade your plan if we can help it. Please send us a private message to further assist. Thank you.

- Alan

saltyface

My service in 02633 is absolutely horrible. The more people around, the less service.

Verizon_Support

saltyface, making sure you have the services you need is important. Let's review the details. When did this start? What services are impacted (calls, text, data)? How far do you have to travel to receive a recent connection?

-Sylvia

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