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Beyond Unlimited Plan but getting 3G! Verizon’s response is an all time low! See link in body..

I have the Beyond Unlimited Plan but continue to have super slow 3G speeds! This happens when I haven’t come near going over 22gigs. I do NOT live in rural area either. I’ve contacted VERIZON several times about this issue and have heard it all from them. They’ve had me do several things to try to fix the issue, several tickets have been open & lastly, I receive some garbage message to view the attached video. (Link below) The video says that I live in an area which unfortunately doesn’t have the best service & basically that’s it! I get to pay $100 a month for 3G service! My next door neighbor has VERIZON & doesn’t have the same issue I’m having so it’s complete garbage!!! So after being with V for several years, I’ve had it and need to find another carrier.

Comments

Ann154

The link doesn't work.

What is your zip code?

Smokinmomo

The link isn’t working? Strange. Zip is 95687...and to add, I checked in w Verizon when I moved to this location about a year ago. Per VERIZON, I’m in an excellent coverage area & should have excellent voice & data coverage. Of course, they weren’t advising the same story after I continuously contacted them because of the continued 3G issues though I wasn’t anywhere near surpassing 22 gigs. Latest ticket w support & last response below:

Free Verizon Msg: A ticket number is assigned and being worked. Thank you for your patience. Next update within 48hrs.

Free Verizon Msg: The review of your reported service issue is complete. Please click the link to see more details. http://www.vzw.com/signal

Smokinmomo

This is a transcript of the video link:

Signal Concern Resolution (1:27)

Hello. Thank you for taking the time to report your service issue to us!

This short video will help to educate you on your resolution and the options available to you!

We've investigated your concern, and though Verizon has the nation's best network, we found that the signal strength in your reported area is less than optimal. This can lead to weakened and reduced network connectivity, especially indoors.

No need to worry, however - because Verizon has several options available to make sure you get the highest quality service in these situations! Here are a few steps to try:

If available, you can enable HD Voice, which provides even better call quality over Verizon's LTE network. With HD Voice enabled, you can also enable Wi-Fi Calling, an amazing way to help boost call quality securely whenever you are connected to a Wi-Fi network.

HD Voice and Wi-Fi calling are your best options for improved service, and we make these amazing features free in order to ensure you always get the best possible service.

Or, if your device is not HD Voice or Wi-Fi Calling capable, we also offer Network Extenders for sale that could enhance the voice coverage in a specific location, and they can work with multiple devices!

For more details about these three options, or for troubleshooting resources, our online Troubleshooting Tool offers a comprehensive list of device solutions that may resolve your concern!

Thank you for your time, and thank you for being the best part of Verizon!

Smokinmomo

Per Verizon’s Coverage Map:

Doggo

@Smokinmomo
wrote:
I have the Beyond Unlimited Plan but continue to have super slow 3G speeds! This happens when I haven’t come near going over 22gigs. I do NOT live in rural area either. I’ve contacted VERIZON several times about this issue and have hear it all from them. They’ve had me do several things to try to fix the issue, several tickets have been open & lastly, I receive some garbage message to view the attached video. (Link below) The video says that I live in an area which unfortunately doesn’t have the best service & basically that’s it! I get to pay $100 a month for 3G service! My next door neighbor has VERIZON & doesn’t have the same issue I’m having so it’s complete garbage!!! So after being w V for several years, I’ve had it and need to find another carrier.
https://ss7.vzw.com/is/content/VerizonWireless/signal-concern-resolution-AVS.m3u8

You're not your neighbor. Different phones, different modems, potentially different plans.

Smokinmomo

I am not my neighbor? Lol! Last time I checked, I sure wasn’t. Actually we have the SAME plan and both have iPhone 7’s but mine is a plus. And modems have nothing to do with me having super slow 3G data. I mentioned nothing about WiFi BUT as a matter of fact, we both also have Xfinity (as most of my neighbors do as well) but I haven’t inspected her modem/router. But again, that has ZERO to do w my data service.

ABbydog2

I have the same problem, my friend has straight talk and they have lighting speed! I ask Verizion why? Their response is that company is on “Verizion Lines” but when the line get busy at peak times they won’t have fast service, they will slow it down? My friend said never happens! I don’t think it has to do with where you live. My phone bill was over $300.00 when I paid off my phone it magically went to $150.00

Verizon_Support

ABbydog2, it sounds like you have some questions about your billing and coverage.

There may be some areas for us that are areas of opportunity so coverage may no always be optimal. As far as your billing, it sounds like with the device payment being paid off it would lower your bill and if there were any other changes that were done.

-Nicci

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