Child Item

Site Totals

61162 Questions Answered 267 Categories

PER VERIZON: There is NO WIRELESS N Router (period)

After about an hour on the phone and 4 Customer Servivce/Tech reps I was told by Agent Sahja that "Verizon does not have a Wrieless N Router." She went on to say that the ActionTec Model MI424-WR-G is in fact a Wirless G router, not Wireless N, and repeated several times that it is NOT POSSIBLE to get a Wireless N router from Verizon.

She confirmed that my current router, Actiontec Model MI424-WR-C is a Wirelss G router and is the latest router Verizon supplies. I asked her why my router's model niumber is -C and not -G and she said the -C is ther most current hardware version Verizon offers.

Needless tosay this is extremely frustrating news to me since I ordered an upgrade to my FIOS Service with the espress purpose of getting an N router. My order upgrade was confirmed to include an N router and I had an install date (today) set. When no one arrived I started calling Verizon Customer Servive and, after about 45 min. being switched among various Customer Service reps was told the above information. Sahja said the people in the Order Dept. do not have the technical expertise to talk about router types, and even though I was told I would get a Wireless N router this was incorrect.

SHe said she could send me a new router, but it woudl be the same model as the router I currently have and woudl be Wireless N. So I guess I bought a couple of N PIC crards for nothing.

Comments

bbinnard

I did a little research and found this web page:

http://www.actiontec.com/products/product.php?pid=213

This looks like a Wirelss N router to me. So I called Customer Service (again) and this time was told that Verizon DOES HAVE Wireless N routers, but currently they are for only business customers, not residential. So he said he would check to see if it was possible to put an N router into a residential account.

After a few more minutes on hold he came back and said he was going to transfer my call to the Order Dept. since they were the only dept. capable of fulfilling orders. He did note that in the log of my original order there was a note that said a tech would install a Wireless N router as part of my upgrade.

The Order Dept. person said she was going to check with Dispatch and find out where the technician was, since my original order clearly stated one was scheduled to do the install of the Wireless N router.

After anohter 5 min. on hold she came back and said no, Wireless N is only avilable for business customers, not residential. So there is apparently no way a residential customer can get a Wirelss N router other than by buying their own and connecting it to the existing Verizon Wirelss G router.

To quote Ralph Cramdon: "What a revolting development this is."

Hubrisnxs

I want the new router model. How do I get one?

viafax999

Residential customers will get a wireless n/gigabit ethernet if they order the 150mb package as you would need those capabilities to be able to support that speed.

Otherwise you will get whatever router the installer has handy when the install is done.

VZ will supply you with equipment that will provide accessto the full speed of your package.. I the customer wants to communicate faster withing their own local LAN space they can connect devices of their own choice (read wireless-n and gb ethernet) to facilitate that however they should be aware that their internet access speed will still be exactly the same as if they were using the VZ provided equipment.

I see you are the poster that had a thread a couple of weeks back about getting an N router - everybody said then it was unlikely.

Should just bite the bullet and buy your own. I actually got a Tenda wireless N router on sale on Meritline for $15 with free shipping. Fixed the wireless streaming issuesfrom my own internal media server immediately.

lou611661

My Verizon supplied router is N,i have M142WR rev.F,so whoever from Verizon is telling you this is full of it.

Anti-Phish1

@lou61166 wrote:
My Verizon supplied router is N,i have M142WR rev.F,so whoever from Verizon is telling you this is full of it.

The rev. F is draft 802.11n only.

lou611661

@Anti-Phish wrote:
@lou61166 wrote:
My Verizon supplied router is N,i have M142WR rev.F,so whoever from Verizon is telling you this is full of it.
The rev. F is draft 802.11n only.

draft or not it is still N,my ipod touch wireless speeds are insane 2 floors up from the router i am getting 24/19 wich is real good for WIFI.i could not be any happier with fios,i have had it 11 months,and never had a single outage,with cable i would average at least 5 outages in the same time frame.

Bixbyte

Hi, I have one Verizon G Router and I connected a Gigabit LAN card to one of my Laptops and it is running at 15 to near 20.

FIOS is faster than advertised.

Much better than Comcast.

Telen

Hum, I don't know, The guy who just serviced my house told me starting in a week or two there going to be supplied with

the new Mi424wrbhr3 Router and that will be the router that they are installing for all customers once its delivered to there location. In fact he is going to see that I get one. He just got a company email confirming this as fact, I have no idea if this is what your talking about but he implying this is going to be the best router they have to offer to everyone. I have not had time to research this model.

Anyone know if this the router that has the N . I might have wrote down the wrong numbers as he was reading the message to me while my dog was going nuts inside. He was telling me the specs, seemed to me this is what your talking about. Im in MD

lou611661

@Bixbyte wrote:
Hi, I have one Verizon G Router and I connected a Gigabit LAN card to one of my Laptops and it is running at 15 to near 20.
FIOS is faster than advertised.
Much better than Comcast.

I also am getting 43/34 from the 35/35 plan,very pleased.

TheGeeDawg

That is not an N rounter per the manufacturer.

http://www.actiontec.com/support/product_details.php?pid=213

tns

@TheGeeDawg wrote:
That is not an N rounter per the manufacturer.
http://www.actiontec.com/support/product_details.php?pid=213

Right on that page

"The Revision F version of the Wireless Broadband Router for Verizon FiOS, has been updated to include Wireless N and support for the MoCA 1.1 standard."

The revision G and the new revision I are also Wireless N and have gigabit ports.

peterzanetti

So does anyone have any idea what they're talking about? Like why you would need/want an 802.11n router?

Pretty clear here:

1. My Actiontec from Vz is a g router.

2. Ethernet speeds are what I pay for, 50 Mbps Down / 20 Mbps Up

3. Wireless speeds are 20-25 down. Not good enough.

I'm not paying for 50 Mbps to get 25 tops on wireless devices. Verizon needs to address this without me buying an Airport Express to fix the issue.

Anti-Phish1

@peterzanetti wrote:
Like why you would need/want an 802.11n router?
Faster wireless speeds.
@peterzanetti wrote:
I'm not paying for 50 Mbps to get 25 tops on wireless devices. Verizon needs to address this without me buying an Airport Express to fix the issue.
VZ makes no guarantee of wireless speeds.

Szyphoid

VZ makes no guarantee of wireless speeds.

First of all, that is not helpful, AT ALL. Second, if you can get a certain speed with a wired connection, you should be able to get that exact same speed from a wireless connection coming from the same unit.

dslr595148

@Szyphoid wrote:
VZ makes no guarantee of wireless speeds.
First of all, that is not helpful, AT ALL. Second, if you can get a certain speed with a wired connection, you should be able to get that exact same speed from a wireless connection coming from the same unit.

Then this will help you

http://answers.yahoo.com/question/index?qid=20110526151335AAOlakA

trilexia

there is a verizon n router i got one yesterday it has the red band around it and it operates on wpa-2 instead of wan . i got lucky and a tech was in the mall and i explained that verizon was beating around the bush about the n router and he gave me one thats all there installing on new installs . next time you see a tech ask him you might get lucky

perrydigm

Does Verizon make this router available to existing FiOS customers with a 25/25 triple play package:

http://www.actiontec.com/products/product.php?pid=214

If so, what does the customer have to do to get this improved, gigabit router?

aadam101

Why not just buy your own router? I use my own Netgear router. I also bought some used Actiontec routers on Ebay in order to supply the rest of the house with MoCa connections.

Mistaya

Just wanted to reply to the person asking if that router is available to 25/25 internets. Yes it is. I just got Fios triple play about a month ago with the 25/25 package and I got that router. Don't know how great it really is. I keep disconnecting from it where my own router never lost connection. This one doesnt seem to want to stay connected. I may go into the settings and see if anything may need changing.

bbookout

it is really easy to get a wireless N router actually.

just upgrade your service to something over 25 Mbps and then explain to someone in support (either online chat or on the phone) that your wireless g router is bottlenecking your internet speed to 25Mbps for wireless devices (which it will be) and you would think that a wireless N router would come with the upgrade.

Just did that and it worked fine. 2-3 days delivery time

vinnie365

@bbookout wrote:
it is really easy to get a wireless N router actually.
just upgrade your service to something over 25 Mbps and then explain to someone in support (either online chat or on the phone) that your wireless g router is bottlenecking your internet speed to 25Mbps for wireless devices (which it will be) and you would think that a wireless N router would come with the upgrade.
Just did that and it worked fine. 2-3 days delivery time

no luck here when attempting that.

Smiley Sad

mashumk

https://teleproducts.verizon.com/fios/index.cfm/eh/DisplayDetails Official, pricey N router from Verizon

JohnThrives1

I recently upgraded to Verizon FiOS at 75 Mbps but I still had the old router. All I did was chat with them online and told them the old router can't take advantage of the maximum speed. They happily sent me Verizon GigE Wireless N router for free. Unless your speeds are higher than 50 Mbps there's no point in getting Wireless N. Otherwise, if they don't give it you for free if speed are excess than 50 Mbps then just act stingy with them and that should make them unstingy and force them to send one to you free.

Child Item