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FIOS TV Skipping or Stopping for a fraction of a second

Has anyone else noticed that their FIOS live tv freezes for a fraction of a second? We have been experiencing this quite frequently for the last few days. We heard from another FIOS user in our area that they are experiencing the same thing.

Comments

jfreund1

We installed FIOS just a few weeks ok. We have also developed the same problem described by the previous postings. We are in Northern Jew Jersey. All our boxes are new and worked fine for the first 1-2 weeks. This problem seems to occur at all of our TV boxes. Clearly this is a system wide problem. This problem does not seem to affect our Internet connection. Nevertheless Verizon must attended to this problem.

scope1

Yes. Every channel. Only on live TV. Is it defective equipment at home? Or transmission problems? Just started with Quantum equipment.

sighklr

Anyone notice that when the skipping happens - the display on the cable box changes from the current time to the current channel, then back to the current time?? The skipping is getting very annoying, and occuring on every channel. Signed up for FIOS in October...already had to have the main box swapped out due to hardware failure, and now the skipping...

Yet another unhappy Pittsburgh customer..

Kanril77

Here in the Diamond Bar area in CA. Switched to Quantum a few months back, and about 3 weeks ago we have also been having problems on our HD channels with Skipping on live TV. I had no issues prior with the old service, and it happens on all my TVs since the switch. its not a specific room. Pretty aggreviating when watch any of the games, especially hockey.

Harryda

I've had the problem the last day or so and it happens on both my TVs so it's not an isolated problem. I just installed an update prior to the problem showing up.

FromChinoHills

Same exact problem in Chino Hills. Just upgraded to Quantum TV and now all 5 boxes hesitate and even jump back a second or so throughout viewing of live TV. Very annoying. Is there a fix? Still looking for answer.

Stolog

I am having the same issues, sometimes ever worse.

I finally got feed up with it and scheduled a service call last week.

The tech checked the signals and all was good in both directions.

Apparently there are still some issues with the software. He told me that the next software update was "scheduled" for mid April which might fix it.

The official notification went out to the service techs on 2/26 about the issue according to him. As part of the temporary fix Verizon is once again going to implement the revolviing off-hours reboot of the media server. So it sounds like another memory leak issue.

The one important thing he noted is that the current issue they are attempting to solve is identified by looking at the display on the media server when watching live TV. When the skip, hesitates or reversing accures look at the display should switch from the time to the channel. If this is what you are seeing than that is the issue they know about and are working to fix.

If you don't see this happen notify Verizon because you may have a bad media server.

(At the ime I could not give him a clear answer because the family was too busy yelling at the TV to notice what the display was doing. After knowing about the issue I could see it happen.)

I ended up replacing the media server. Still waiting to see if things are any better.

To me the issue was more previlant when recording/viewing mutiple channels.

HTH

AnnieP21

Same problem here... I am amazed that Verizon could put out such a horrible product as that Quantum Router.. I also had that Actiontec.. Excuse spelling.. At least that router was more stable.

FloridaFiOS2

Same problem here for a couple of days now (greater Tampa area). Picture and sound scrambles for a few seconds and goes back to normal - also an issue with On Demand-shows which don't seem to work at all by staying scrambled...

BTW, I do NOT have Quantum...

ImStillaYankee

Same problems as everyone else here in Land O Lakes, FL.this is simply ridiculous. Have Quantum TV, 75mbps up & down. Last week it was Internet issues, only got 1-2mbps a couple of days.this week it's this skipping/freezing issue that's getting rapidly worse. I'd say a refund is in order Verizon and I'm going to starting filing official complaints about it too. starting with my local Representatives and ending with our PSC. Not that any of them care, but when the news media starts getting wind of problems like this all over the East Coast for over a month I bet the stuff will finally hit the fan.

FloridaFiOS2

@ImStillaYankee wrote:
Same problems as everyone else here in Land O Lakes, FL.

That's EXACTLY where I am as well. What a small world... Smiley Wink

JKCOOL

I suggest we try an experiment. When the skipping starts to get worse and worse, and odd things begin to happen check the memory of the Media Server (DVR) and remote box. I noticed everything goes really bad when the memory left is in the two digits.

To get the memory left, point your remote at the box and hold the green D button for 5 seconds. Just count by 1000s. Then release the D button. A white screen should come up. By default the 01 Diagnostics should be selected. Press the OK button on the remote. Using the down arrow on the remote select 08 Memory Configuration. Take note of the Memory Free and the Total CPU Load. Post the results to this thread.

Reboot any box that has less than 100Mbytes free. See if it improves. Check every once in a while and see if the memory continues to decrease. See if the same pattern happens again when it gets low in memory.

Bruce

[Deleted User]

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