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Visa Prepaid Card

Apparently the only way to actually get the pre-paid card is to complain about not getting it as promised. It has been 6 months since I placed my Triple Play order with the promise of a pre-paid Visa card. It has not arrived as of yet. Also, I was told by the sales person that I would not be locked into a contract, but I am in a two-year contract somehow, so I am wondering if I was intentionally lied to in order to get me to sign the order.

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[Deleted User]

Hi Framulox,

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.

Framulox

There is no area on the support page that addresses this that I can find.

ElizabethS

You need to call the billing department as this was a promotion which is tied to billing.

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