This all started on Sept 26, 2011
I placed an order online for the double play - 1.1-3 mbps internet and the regional telephone essentials for installation on Oct 6. Checked my order status a few days later looking for my install kit for the internet and the order said "no shipment required." So I called verizon customer service who told me for some reason it said that I already had the equipment and that I did not need to be sent any. I told them this was not the case and to send out my modem. 3 days later, still no modem. I called back again and they gave me the same story they did the first time and swore theyd send it out this time. 3 days later, I finally got the modem, minus the phone filters and splitters you need to hook up the phone separately from the internet. I called back, spoke to someone who actually sounded like he knew what he was talking about. He told me that since I was switching from comcast to verizon, they needed to send a tech out to install the actual phone. We scheduled it for Friday, Oct 14 from 1-5. I took a half day off of work to come home and find a note in my door that they had already done the switch outside and that no inside work was needed. Still, no filters or splitter. I called Verizon again. First, I spoke with tech support, who told me that he was going to speak to the billing department and then come back to me. 10 minutes later I end up on the phone with the billing department that has no idea what's going on, and the idiot I spoke to that time told me that I still had comcast and there was nothing she could do for me (after I told her I just needed the **bleep** filters and splitter.) All she kept saying was "I'm showing you still have comcast. You need to talk to tech support" WHO I WAS JUST TALKING TO THAT TOLD ME I HAD TO TALK TO BILLING. I asked to speak with her supervisor, she told me it would be awhile. I waited, while listening to her type for 5 minutes and never asked for a supervisor. She came back on the line and told me that she was just waiting for her supervisor and that it would be a few more minutes. 30 seconds later, it disconnected me. I called back yet again, got someone else in the billing department and I said that I wanted to cancel my order. Of course, he asked why and I had to go through the entire story for the 25th time. He said "so all you need is filters?" and I said YES!!!!! And he said he would be glad to send them to me. This was last Friday, Oct 14th. He told me I would have them Saturday or Monday at the latest. It's Monday - GUESS WHAT! STILL NO FILTERS! I've now been on the phone with verizon for an hour and 30 minutes trying to cancel my order. Take my advice...DON"T BOTHER ORDERING THIS SERVICE BECAUSE THEY OBVIOUSLY DONT WANT CUSTOMERS!!!!
