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I too have a very "empty" inbox; and very disturbed that everything is now missing. Earlier there was absolutely no access to the email, and now that there is and although I've had my account for years, it is as though I have started all over with a new account.
Has anyone had trouble with their email today? On average, I have around 30 emails (not including ones that go to junk mail) by the time I come home from work. Today there were 3, all within 10 minutes of each other. Nothing was in my junk folder either,
I have lost all my folders and my emails also. are we going to get them back? who do we ask? I need my folders.
can't believe it.. I use verizon as my BACKUP.. what the crap! I too have gift cards and codes on my mail that also went missing. How many "backups" are we suppose to have??? I am going to get rid of them too... this is crazy..
All of mine are gone too and I am just sick to my stomach about it. I called and was told they had a total hardware failure and they were trying to reload all the data by tomorrow morning. There is no guarantee that we will get any of it back. I also had a lot of important things in there including some pics of my kids as babies 😞
Today, all my emails and folders are gone, too. I had very important information and emails stored in these folders. Will they be restored?
Very unhappy about this...never happened before.
Don't use it!
Gmail or any other major web-base e-mail is better.
Don't use the verizon branded web browser.
Don't use Verizon for anything except an on-ramp to the internet.
All the other stuff just gives them an opportunity to get in your pocket!
NO added value.
Please see message from Shamika_VZ HERE.
@nmlhaus wrote: lost all e-mails prior to 2:51 pm today, also all special folders, only thing still there is contact lost. Earlier (AROUND 10:30 am), tried to log on, unable and got some type of java error message. Was there something glitched up, and can my info/E-mails be retrieved?
lost all e-mails prior to 2:51 pm today, also all special folders, only thing still there is contact lost. Earlier (AROUND 10:30 am), tried to log on, unable and got some type of java error message. Was there something glitched up, and can my info/E-mails be retrieved?
Yes, ditto that. I could not login to email by phone or by computer most of the day. Late in the afternoon, it worked again but all of my stored email is now GONE. Several years of email. I use the service online, not with Outlook or Thunderbird or other email client, because I want to be able to reach it from any computer in the world (I travel a lot and don't always access to my PCs). So using it online, it always has all of the email. Now it's gone and it forced by phone client to delete all of the locally stored email.
Anyone else having this problem? This is the whole reason for using an online client -- they backup everything for you and it's available everywhere.
- Frustrated
As a longtime customer and as a Verizon shareholder, --- I'm dismayed by Verizon's limited response to the current email problems. Has anyone heard anything, ... from any source,... about the cause of the "outage" and when we can anticipate that older emails will be accessible? To state the glaringly obvious, --- many of us find it critically important that we are able to access older records/assets!!! Duh!
Please see shamika's post here.
I am in Southern California. I can access my enail, but all of it is missing including my folders which contained important saved emails. I have one email in my inbox. Everything else is gone!
My wife's email account was empty when she attempted to view its content via Webmail this afternoon. All Inbox emails and saved email folders are gone!!! When will they be restored? Last update was at 4 PM this afternoon.
Thanks ornahp! I had seen shamika's post. So you guys are left there hanging in the breeze. Maybe it would be a good idea if one of the VPs actually posted a substantial public apology and offered some insight?? This is certainly a major public disaster for VZ and the muckety-mucks must understand that the longer they try to hide out the worse they look? Remember the lambasting that Apple just got for Maps, --- that will look like child's play if they don't "step up" and make some type of public pronouncement (and prepare for adjusted billing).
I understand that technology does have break downs. But what I don't understand or accept is the fact that once the problem has been fixed, I'm missing all my information. I logged in today to check if the email was back up and running around 4:00 PM EST. I was excited that the webmail logged me in, less than impressed that my mail box was completely empty! So my question is if the email was down did the individuals who sent email to my address receive a bounce back stating that the mail box was unavailable or at least some indication that I did not receive the email?
Not only were there NO new messages but all of my Historical email was gone as well. I have my mail set up to delete messages that are 14 days old. What a SHOCK I had that nothing was in my mailbox.
Verizon yet again has let this consumer very unsatisfied with their service.
Had the same error code today. Wasn't able to get into verizon email today all day long. Turns out it was a nationwide disaster that resulted in an email shut out all over the country for Verizon users. If you were anything like me you lost ALL your files, stored emails, saved messages - EVERYTHING. I am not happy about this because this is my business email address. Verizon is going to owe me a partial refund for this month and I'm not going to let them weazel out of this. Verizon is positively predatory about stalking you if your bill is a single day late. They are ruthless with their shutoff policy. They aren't going to get away with this.
Please see Shamika's post here: http://forums.verizon.com/t5/Verizon-net-Email/Verizon-Email-is-not-lost/m-p/486741
@LJP wrote: I understand that technology does have break downs. But what I don't understand or accept is the fact that once the problem has been fixed, I'm missing all my information. I logged in today to check if the email was back up and running around 4:00 PM EST. I was excited that the webmail logged me in, less than impressed that my mail box was completely empty! So my question is if the email was down did the individuals who sent email to my address receive a bounce back stating that the mail box was unavailable or at least some indication that I did not receive the email? Not only were there NO new messages but all of my Historical email was gone as well. I have my mail set up to delete messages that are 14 days old. What a SHOCK I had that nothing was in my mailbox. Verizon yet again has let this consumer very unsatisfied with their service.
They aren't going to restore anything. Right now they are pretending like nothing happened. I lost everything too. Verizon is absolutely ruthless about paying your bill on time. They plan to simply shrug and say nothing. Don't let them get away with it.
If they fried a server but didn't have any redundant backups that would be appalling. For the moment, --- I'll try to give VZ the benefit of the doubt on resolving the technical problems (and I'll keep my fingers crossed). It will be interesting to see how they address billing and payment issues.
Let's take bets on how and when VZ posts a public announcment regarding the nature and/or resolution of the problem
Here is my question - I download my messages, so did not lose anything from the past, but all messages received since I last logged in and downloaded last night - the ones from today - are not there. I started getting messages around 4:30 pm EDT, so have stuff form after that time, but messages from about midnight to then are gone. Are they going to restore those?
The reason I am asking is the the post about the disruption from Verizon does not give me confidence I will. It sounds like they are working to restore what people had saved, but they say nothing about mail received during the outage.
Does anyone know?
still down here in VA....lost everthing, all folders, and emails. now cant access email at all...{please keep your posts courteous}!
A Verizon administrator posted in another thread stating saved emails were not lost. Thank goodness. Time will tell.
@scififan wrote: Here is my question - I download my messages, so did not lose anything from the past, but all messages received since I last logged in and downloaded last night - the ones from today - are not there. I started getting messages around 4:30 pm EDT, so have stuff form after that time, but messages from about midnight to then are gone. Are they going to restore those?The reason I am asking is the the post about the disruption from Verizon does not give me confidence I will. It sounds like they are working to restore what people had saved, but they say nothing about mail received during the outage.Does anyone know?
I would like to know this as well. I use Outlook to download my messages, so my older emails are still there, but any emails received from the time this outage first occurred until it was fixed are not there (and I was expecting quite a few). Are they ever going to be delivered or are they just forever lost?
Would really like some info on this if Verizon can provide it.
I have same problem. Logged in to email and all folders are gone. I am missing important info.
Yes!!! ALL of my emails are gone too!!! I hd some pretty important ones that I haven't responded to yet or do not have their email info saved yet!!! What happened?!! Can I get them back??!!
How can I retrieve my email folders?
I lost them over the weekend, asa well as a lot of my emails that I saved.
scififan & jessm78,
About mail that was inbound to your Verizon account during the outage: I don't have any inside information, but dropping mail in transit has been considered malpractice by the industry for decades. (And the system was designed when computers were considerably less reliable than they are today.) Here's how the specification (RFC 5321) puts it:
When the receiver-SMTP accepts a piece of mail (by sending a "250 OK" message in response to DATA), it is accepting responsibility for delivering or relaying the message. It must take this responsibility seriously. It MUST NOT lose the message for frivolous reasons, such as because the host later crashes or because of a predictable resource shortage. ...
'Delivering' means: a mailbox on disk accessible by the e-mail's addressee at his/her pleasure. When 2 ISP's mail servers communicate, it's supposed to be like runners passing a baton -- the first runner doesn't release the baton until he knows the second runner won't drop it on the ground. So when Verizon's mail server is down, the e-mail should be held "upstream" until Verizon's server can guarantee you'll get it. This is safe for the e-mail, but can introduce delivery delays.
It would be normal for mail backlogged at sender ISPs to take many hours to be delivered once Verizon is back up and running. Different "upstream" ISPs will have different delays.
It's a shame we haven't heard from one of Verizon's on-the-scene engineering managers. Unfortunately, many companies won't let engineers talk to the public directly because they're afraid of legal liability.
