We accepted two brief (under 3 Minutes) emergency collect phone calls from a family member to our Verizon landline, We were billed $39.36 for them by a "provider" called ILD. I called Verizon and a representative said there is nothing they can do and to call ILD. I called ILD and they offered an $11.00 "discount" which I told them was unacceptable. They told me to call Verizon back, which I am not going to do right now because each phone call involved substantial time to get through automated message handling systems and finally get an actual person to talk with.
I was frustrated with Verizon to begin with because of their outrageously high charges, constant increases, complicated bills and terrible customer service. Tomorrow, I will do one or all of the things below:
(1) Contact consumer affairs and government agencies who may be able to help me.
(2) Cancel my current Verizon phone and internet service completely.
(3) Never deal with Verizon again for any type of services and advise friends/relatives to do the same.
I made a partial payment of $100 on my bill. This covers all Verizon services and $10 towards ILD charges, which is all I am willing to pay.
