Child Item

Site Totals

61162 Questions Answered 267 Categories

HBOGO login system broken AGAIN

OMG why is the HBO GO authentication system broken AGAIN... after months of successful use, when logging in, you get the error message "you need an HBO subscription" ... of course i have had a subscription for a long time... this error happens every few months.. no one at verizon can help you... you just have to wait until someone at fios notices something is wrong and they fix it... so I am posting this to make some noise!!! PLEASE FIX

Comments

mnoto

me too, can't log in - so annoying!

VZ_Frank

Hello ibrenticus,

HBO GO is not working for you because you have not created a .net account. I have sent you a private message with a temp user name and password and instructions on how to create one.

mustbjones

I am having the same technical issue - HBOGO says I need a subscription - when I have had successful logins in the past. And I have a .net account (I think) I have email, I can log into www.verizon.net but then it ships me over to www.veizon.com.

My successful HBOGO has been with my .com login credentials. Has there been a change?

filch

I have been unable to log into hbogo now for the last 2 days. I've been using it for months and now it's saying I need to subscribe to HBO in order to use the service. I'm obviously already subscribed, so there is a problem with the login authentication.

Please fix this Verizon.

mnoto

My account is still not working - I have been using it for months, too, and now when I try to log in, it tells me I need to subscribe to HBO. I have been subscribing to HBO for a long time and have not canceled my service.

greeneon

Verizon has poor tech support.

greeneon

My account isn't working either. I called Fios tech support and it appears that have never heard for the problem. There should be one massive complaint about this issue.

kim215

Wow! I should've looked at the forum before even subscribing to HBO and expecting to enjoy HBO Go! After one agent explained I had to access HBO Go by logging in with my verizon.net email address, it worked. Now it doesn't. Agent today said a verizon.net email isn't used to log-in, just to use my verizon user id and password. Surprise, it still doesn't work! Now I see why they offered me a deal to sign up for HBO, no one is able to use it and therefore must be dropping it and Verizon too. I have been very disappointed with this option and the quality of answers I have received from the Verizon support. If anyone from Verizon monitors this Forum, a solution to this problem should be found and posted.

charliewatts

Works fine for me with my verizon.net email and Verizon acct number!

WillFarnaby

I have been having the same problem for awhile also. No thanks to the Verizon moderators on this forum, I found out all you have to do is call the hotline and they will give you a username and password for HBOGo.

Whether or not it will work I can't say becasue they are closed tonight. She said that's all I need to do to get access to HBOGo though.

3rdwarrior1

What hotline do you call for a username and password? I've Bern having trouble logging in.

WillFarnaby

The people on the phone are clueless about this common problem with their service. They will be about as much help as the nonexistent Verizon people on this messageboard.

I actually found a simple solution for the problem. I usually use Firefox as my browser and I could never get HBOGO or Showtime to work. I brought it up in Google Chrome and they both work with no problems.

I deleted all my cookies and everything in Firefox, but I could never get it to work. Must be incomptabile with the browser.

leepfrog1414

Has anyone found a solution to this? I know I'm subscribed to HBO but I'm getting the same "You must subscribe" message when trying to access HBO GO. Accessing that was the main reason I got HBO! This is so frustrating..

I've tried accessing it with Sarfari and IE... not luck!

Any help?

Thanks

Hubrisnxs

Mhertz

This does not work. I have Hbo as part of my package and when I subscribe to hob go it takes me to an upgrade screen. Horrible service.

Hubrisnxs

You have to use the email that is properly attached to your fios account. So I would call cust service repair and ask them what email do they show attached to your fios internet - if it's the generic VZExxxxx email address, then you definetely have to do the activate.verizon.net

make sure the username and password you use, are the generic info. don't use your already set up info on that site. when you use the generic info, it searches and finds your already created account, and merges them into one, and after that - the hbo worked for me!

you can even try chat support if you don't want to call in.

fdny

SOLUTION to HBO GO sign-in problem:

for those looking to fix the issue:

1. register your account online (you will be asked to create a username and password)

2. YOU CANNOT use this username/password to sign-in to HBO GO -- it won't work

3. Call Verizon

4. Tell them you HAVE NOT setup a Verizion email and that you need your DEFAULT/TEMPORARY USERNAME/PASSWORD (inisist on this, you have to very clear otherwise they don't know what you are talking about...basically you need a verizion email tied to your account so ask them for it)

5. go to webmail.verizion.net/signin (use IE ..i was using firefox and i was getting an error "cannot redirect")

6. Login with the temporary username/password (username would start with "vzXXXXX")

7. It will ask you to change your password....change it and write it down

8. Once you are logged in....log out

9. Open your HBO go APP

10. login with your vzXXXX@verizion.net and your passowrd

11. Viola!!!

12. SAVE THIS EMAIL AND PASSWORD...YOU WILL NEED IT if you want to watch NBCOlympics on Verizion you will need this same username/password

Drew024

I"m not entirely sure where this actually goes. Recently Hulu.com started an integration with some TV service providers including Verizon. So those that have the FiOs TV service will have access to some of the hulu.com plus content for no additional cost. However, when attempting to link the two accounts I get an odd error. So I'm starting by making sure it's not some kind of wierd firewall issue etc. Now, some might be saying, go call hulu. However, the process of verifying that you are a verizon customer, opens up a window that is part of the verizon site. So I'm wondering how can I fix this.

Here is the message I get....

To continue, you will need to become a HULU subscriber. HULU is available as part of the FiOS TV Prime package. Please upgrade to this package now.

This message is being generated by Verizon not Hulu. Yes, I have the prime package. I have tried this with all anti-virus spyware etc de-activated and I still get incorrect information. I'm also a Hulu subscriber. Yes, I've contacted Hulu, no they weren't any help.

The basic problem I see here is that there are two companies that have some kind of agreement and a system to connect the two services, however, the people responsible for putting this technology together don't actually talk with one another.

Here is some basic system information:

Windows 7 64bit

8 gigs RAM

3.5 GHZ 6 core processor

Vz FiOS 70mb download (computer connected directly to the router)

Tried this process with the following browsers:

Internet Explorer 10

Firefox 20.0

Chrome

Safari

Opera

Running Spybot and Avast for spyware and anti-virus respectively.

I hope to figure out how to fix this eventually.

Hubrisnxs

go to www.verizon.com/fiostvonline and try to access any of the content there, make sure you can log in and play the movies.

if you can't then you need to activate your account properly with your order number at http://activate.verizon.net

if you can access those online providers, then it might be that Verizon isn't ready yet, I haven't seen any official announcement yet. Do you have any links?

zigamorph

I have been having the same issue since 3/1/2013. This sucks, because up until this new refresh of the site, everything was working fine with HULU.

SpamBarrage

Ahoy, folks. I'm hoping someone can provide some inights into why I am now unable to watch next-day Fox content by linking my Verizon account to Hulu. This has worked in the past, and I noticed the errors (see images below) this week.

The error message once I try to link my Verizon account to my Hulu account:

My current subscription info:

Any help would be greatly appreciated. As you can see, I have the Prime package but am still unable to connect the two accounts.

PJL

I access Fox streaming video through the MyVerizon page (MyTV online). It's working for me. So I'm not getting more content available on Hulu+? How do you link to Hulu+? EDIT: I followed your link and watched the video to find out. I had to great a Hulu account (not Hulu+) and from there I could find my way to the locked episodes. When I tried to login, it said I had to be subscribed to the Verizon Prime package -- I have Extreme. Isn't this included in Extreme? It's a higher package than Prime?

BTW there are some other posts on Verizon forums about this.

Hubrisnxs

You have to reach out to Hulu Support for an issue like this.

Verizon doesn't have any hulu support unfortunately

FYI, I have had nothing but good experience with their technicians.

FOX has chosen to limit access to catch-up episodes of current shows to viewers that have subscribed to a participating pay-TV service. Paying subscribers will be able to watch these episodes the day after they air online; otherwise, episodes will usually be available on Hulu.com 8 days after they air on TV. Currently, only DISH, Verizon, Mediacom, Blue Ridge Communications and Cable One subscribers are eligible to see FOX shows day-after-air for free on FOX.com and hulu.com. (More information about FOX's decision can be found on their website: (www.fox.com/watchnewepisodes).

SpamBarrage

Much obliged to you both. I wish the images would have shown like they did in the post preview...

@PJL - If you go to Hulu and click your account info, you can link to Verizon there. It opens a small Verizon window asking for your Verizon log in credentials. It has nothing to do with Hulu (or Hulu+), believe it or not, if you go by the info in the windows themselves. The problem is Verizon is saying I need to subrscribe to a package for which I'm already signed up. I see other posts about Hulu, but my issue has more to do wit a botched link between Verizon's SSL and Hulu. Much like how you sign in to HBO Go and other mobile apps (e.g., FiOS mobile for iPad and Android) with your Verizon account. I do not see any posts on the forums about this.

@Hubrisnxs - Thanks, but the log in info (that the pictures would have shown) has nothing to do with Hulu and everything to do with Verizon's secure log in page. I was directed here by them.

Thanks again.

Hubrisnxs

are you able to access any of the FiOS go stuff online like HBO and Showtime and cinemax?

maybe it's a universal problem with your log in to all of the go services?

PJL

SpamBarrage, with more experimentation I was able to get to the point where i got the this prompt:

So it looks like I'm getting authenticated correctly, just that I don't have access because I don't have Prime -- I have Extreme -- which makes no sense at all to me since Extreme is a "higher" package than Extreme.

So I would agree this is likely a Verizon issue, not Hulu. But who knows for sure.

SpamBarrage

I am indeed. All my other devices (iPad, Android phone) work fine with my various appz. The only issue here is the authentication with Hulu. 😞

PJL

@SpamBarrage wrote:
I am indeed. All my other devices (iPad, Android phone) work fine with my various appz. The only issue here is the authentication with Hulu. 😞

Do you have the Prime package or some other?

PJL

This is a previous related thread: See this thread.

To the OP, if you could please post any resolution of this problem from your private case log, it would be helpful to the rest of us with the issue.

EDIT: Is there a way we can confirm precisely which Verizon subscription packages include the ablity to watch the latest Fox episodes of TV shows? Given the feedback in the thread referenced above right not it looks like only Prime, but this makes no sense.

Doodles3

I'm just replying to this topic to say I'm also having the same exact problem.

It worked fine about a month ago and just stopped!

I just changed plans down from extreme to Prime yesterday (for cost reasons, not over this hulu issue) and resetting my plan didn't happen to fix it either.

Does anyone have a fix? I can still access HBOGO/Showtimeanytime for example, so my account authenticates.

Child Item