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IP Blacklisted to Verizon email users

Hello,

I am trying to get an IP removed from your blacklist, I have submitted the removal a few times now, the first time complained there was no rDNS set, but there was, and now I just get a fairly instant reply below, this is not a dynamic IP, nor is it marked as one, it is not sending spam, and is not on any public blacklists. I reply to the email, including abuse@ but I hear nothing back. I see someone also had the same situation in https://forums.verizon.com/t5/Verizon-net-Email/Blacklist-Removal-Requests/td-p/823968

"After investigation, Verizon Online Security has determined that e-mail from your IP address will not be allowed access to the Verizon Online e-mail domain due to one or more of the following reasons:

Your IP has been blocked because of spam issues or because your ISP indicates that it is dynamically assigned

Once you have addressed any security-related issues on your network, you should contact Verizon Online Security via this form. At that time, we will work with you to restore normal e-mail traffic or to take other action as we deem appropriate."

The bounceback our client gets is

<*****@verizon.net>: host relay.verizon.net[206.46.232.11] refused to talk
to me: 571 Email from ********* is currently blocked by Verizon
Online's anti-spam system. The email sender or Email Service Provider may
visit http://www.verizon.net/whitelist and request removal of the block.
170613

Comments

[Deleted User]

Hi dan223,

In order to assist with this, please have the client experiencing the issue post here so that Verizon can work with them directly. Thanks.

dan223

We can deal with this on there behalf, we own the IP, we are responsible for the IP. We just need you to delist it!

[Deleted User]

Hi dan223,

Please advise your affected customer to post here for support assistance. Thanks.

dan223

Please tell me what info you need, we have access to the server and host the server. There is no reason the client needs to contact you directly.

tns2

You are talking mostly to peers here. This is not the way to ask for help. The admin who posted gave you the best advice on how to get your client help. Note that Admins are NOT in the chain of support that would know what info is needed to help fix this problem.

Did you or the customer ever put in a whitelist request, the normal first step for this sort of problem? If the request was rejected which reason was given? The admins can sometimes help escalate whitelist requests that are being incorrectly rejected.

dan223

I don't understand why it must be the client that contacts thats why, we are doing this on behalf of the client, there is no reason for the client to contact verizon since this is our IP address.

Yes we put in a request for whitelisted, if you read my inital message it says the steps we outlined, we first got what seems an automated message saying that there was no rDNS set, and that it may be blocked for spam or because it is dynamic. There was an rDNS set, this host is not sending spam (or not as far as we can tell), it is not a dynamic IP and no-where is it listed that it is. On my second time of whitelisting we just recieved "Your IP has been blocked because of spam issues or because your ISP indicates that it is dynamically assigned".

The only spam issue we are aware of is this IP falls under a /24 that was blacklisted by spamhaus a few weeks back, this has been removed and is on no other blacklists, and it was not this particular host sending spam. Having a look on the forum there are other people having similar issues and the admin/mod raise a support case and presumingly the issue gets resolved. I would appreciate if the same can be done here, this is the worst delisting process for a whitelist I have come across.

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