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$800 Trade in credit still not applied for iPhone 14

I got my phone trade in and plan back in October, and as of my current bill for January through February there has still not been any trade in credits applied. And this is just after coming off of them charging me for the wrong phone plan and blaming me for it. I very much am not happy with Verizon so far and was wondering how to fix this?

Comments

Verizon_Support

Sheider22, please send a Private Note, so we may address your trade-in promotion concerns.

*Bee

tpatterso12

Same. 6 agents and 10 hours of my life I’ll never get back later, still no resolve. I am canelling my service at the end of this period. I’d rather pay off the phone and be done then ever deal with this again.

Verizon_Support

tpatterso12 Thank you for reaching out here on this platform. I'm sorry to learn you are having issues with your $800 trade in. Can you provide the submission ID for the device you traded in?

-Dolores

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