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RETURN KIT

I canceled Nov 12. Still do not have the kit

told to take to store. Nope
claimed it was sent twice. Nope
spending over an hour in chat and on phone several times no help. Nope
suffered extreme polite apologies from unhelpful agents

Please tell me where to send your stuff. I will go off if you charge me anyway. Get your act together. Charge me and I will close my account. You charge too much money to have such ridiculous support. My time is more valuable that whatever you pay these support people to not help me. Do your job.

I will consider any charge fraudulent and unauthorized at this point.

Comments

Verizon_Support

Hello, Shonzilla, we can help you out with a return kit. So we can best assist, we will be reaching out via Private Message.

-Lauren

Shonzilla

So where is this private message? This?

WHAT DO YOU MEAN? Be specific. I got six emails saying you will help me via private message. Email is private but i had to liog in here to view a message saying your help is in some private message, whatever that means.

NEXT PERSON THAT EMAILS ME ABOUT THIS SJOULD BE ASKING WHERE TO SEND MY RETURN KIT.

Your CS on this is wretched.

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