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Can't redeem chromebook offer

I cannot redeem Samsung Chromebook offer. Every time I click on the redeem offer, it takes me to Samsung page and on checkout says 'We cannot offer you this as you selected a better deal. You can use the coupon for other purchase" It is then asking me to pay for chromebook.

I have wasted my time chatting with agents on chat and no one helps. You are not honoring your offer. Please escalate this issue.

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[Deleted User]

Hi ptatpan,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on the envelope icon that appears at the top right corner of this page. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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