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Xbox promo

I’m on my 2nd 5g internet product after Verizon couldn’t get my promo to go through, hours spent on chat and the phone. Now on my 2nd router and package I still do not have the ability to get the gift card or Xbox. I feel like Verizon just wants people to give up and only the select few that spend hours and hours with customer service finally get the full promotion.

Comments

Verizon_Support

Heiny, my apologies to hear of all the steps you have taken to get this issue resolve so that you can receive your promotion. I know you have been through a lot, but could you provide details on what steps have been taken thus far?

-Natasha

Heiny

Thank you for your response. If you review my chat logs with Verizon you will see the details.

Thank you Natasha

Verizon_Support

Thanks for getting back to us. You mentioned you have gotten a second router. Have you received an email to redeem the gift card and/or Xbox? Or do you see a tile to redeem when signing in to My Verizon?

-Lauren

Heiny

Yes my 2nd router is up and running. I check everyday and I do not have the tile for the Xbox. I ran into this last time.

Verizon_Support

I know that I check every day for both tiles myself, Heiny. I appreciate all the efforts you've put forward so far, and we can help. Please be on the lookout for a private message from us, as we will need account access to assist.

-Joseph

Verizon_Support

Thanks for following up. We appreciate the input. We sent you a Private Message regarding your Xbox offer. Please review at your earliest convenience.

~Gilbert

Heiny

I received a text today that stated I need to use my rebate by 2-16-2024, I still not received the Xbox or 100 dollar Verizon rebate. I have received the Amazon card only. What does this mean ?

Heiny

We’re on month 3 now and still no X-box. Service is fast however has randomly gone out twice. Rebooting the box was an easy fix, however, I hope this isn’t a constant issue.

Heiny

I feel bad for you Verizon Reps, I know it’s not your fault but this is our only outlet. Just hope somewhere someone up the chain reads how upset people are about this disastrous rollout.

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