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$200 Amazon Gift Card Not Recieved

I've been having a monumental amount of trouble receiving the $200 amazon gift card. First I was told I would get it in 24-48 after I registered, that didn't happen. Five days later I call, they say they will send it to me in the next 24-48 hours, that doesn't happen. Then I call again and they say they will give me a call back in the next 24-48 hours, that doesn't happen. Then I called again two weeks after I first registered, they say its a national issue that will be fixed on December 1st and that I will receive it in 24-48 hours after that, that doesn't happen. Then I put in a support request, they say the issue is resolved but it not. Now currently on hold. This is sad and I'm disappointed.

Comments

Verizon_Support

Thank you for taking the time to reach out to share your experience and appreciate your patience. We do recommend 2 options. Wait until Dec 13th when a fix will be applied that has impacted the Amazon Gift Card redemption process or we can complete a promotion escalation which once approved will up to 4-6 weeks for processing. We want to help you with your choice.

-Deb

Leeiiisa

I will wait for the fix on the 13th. Thank you so much!!

hekkk

Me too. as well as clarifying the XBOX freebie too. I was supposed to receive a callback yesterday with an update, but I never did. Starting to think we have been hoodwinked.

Verizon_Support

Hello. We are here to help with promotion questions. To better assist, I'll be sending a Private Message, please reply to it so we can get started.

~Maria

Leeiiisa

Still haven’t seen anything.

hekkk

I was able to redeem the card today via my online account. No issues so far. waiting for ecard to arrive. Thank you! I patiently wait for the xbox.

hekkk

Ecard received and applied to Amazon account. Thank you! onto the Xbox next.

cady5881

I have the same problem, horrible experience. I called 4 times and even spoke to their supervisor. They even told me that it is my problem that I can't redeem my gift card, sounds like I am the one who is not making any sense, how can I redeem it if I can't even see that offer in the account nor in the email, there is no way for me to register the gift card, they keep transfer me to different department and keep changing their answers. They hood you up with a promotion and then completely ignore you. There is a time limit to redeem the gift card, they just don't want to fulfill their promise, wait until it expired and then tell you that it is your problem.

Verizon_Support

cady5881 We're sorry to read about the issue with the offer you have not received. We're here to help. We will be sending a private message. ~Peter

Verizon_Support

We want to help you with your concern. Please reply to this message so that we can get started. ~Peter

hekkk

Hello . I have received the gift card. Now just waiting for an updated on the XBOX

Verizon_Support

Hello! We are glad to learn you have received your Gift Card. Please tell, when did you submit your order for the Xbox?

~Maria

cady5881

@hekkk
Hi, I am trying to get my Amazon Gift Card, they contacted me right after they saw my message, but then they are kind of disappeared, not responding any more after I granted them permission to view my service. It is the same that happened to you when you tried to get your Amazon Gift Card?

Verizon_Support

cady5881 We are here to help. We are going to send a new Private Message to make sure we can stay connected with you and working towards a resolution.

-Andi

Robjord47

I have also been having the same problem. It’s definitely been well over 48 hours and I haven’t received an email.

Verizon_Support

Hello, Robjord47. Getting your gift card is a must and help is here. I see you stated it has been 48 hours. Since we don't have access to see what took place, please provide more details on the steps you have taken.

-Natasha

pmw0425

Hello Peter,

I’ve had this issue for years. I was promised a $200 visa gift card in 2022(!!!!) when I switched to y’all. I repeatedly called, chatted, inquired at the store. I was repeatedly promised this and that it was coming. Yet I never got it. It’s a gimmick, lie and false promises. Now that’s its time for an upgrade I’m going to another company that doesn’t commit fraud to get new customers. Not to mention, right after I signed up with you, you offered a package with the iphone I got along with an iPad and watch. I had to pay full price for my phone. I got nothing. Disgusted with Verizon. My service also is bad. Calls constantly drop. And my phone won’t hold a charge.

jomifo

I never got my Amazon gift card either...when I got into my Offers it says "redeemed on..." with no date and no option on how to actually get the card. I've had this service since about January. Was anyone successful?

Verizon_Support

Hey there, jomifo, we definitely want to make sure you receive your offer. So we can best assist, we will be reaching out via Private Message.

-Lauren

CristoLuxx

I did not receive the $200 amazon card and the Samsung Tv offer aswell… really disappointed.

Verizon_Support

We want you to get the promotions you qualify for. Please tell us, did you receive a promotion eligiblity email?

~Maria

CristoLuxx

I have not received any promotional emails, I,ve check my junk mail In case too, but nothing yet.

Verizon_Support

Thanks for letting us know. I am sending you a Private Note shortly.-Ross

Droy1001

Hi,

I got the Verizon 5G home unlimited over 2.5 months ago. I have reached out multiple times about the Amazon gift card and best buy offer. I keep getting fobbed off with customer service on the phone. Your help would be greatly appreciated!

Thanks,

Dylan

Verizon_Support

We want to make sure you can take advantage of your promotions you qualify for. I'd want an Amazon or Best Buy offer as well. I'm sending you a private message to better to assist.

-Jazzy

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