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XBOX promotion-Black Friday

We signed up for the Verizon 5Ghome on the Black Friday Deal We were told we had to wait 2 months We waited When we called they said there was no offer for an XBOX We argued they searched Oh We found it You needed the 5Gplus We said not a problem sign us up Ok Now you will get an email in 2 weeks No email Called again Oh There is no promotion Sigh Argued again Oh We found it Because it was expired we didnt see it Ok You will get an email in 2 weeks No email Called again Was told it will be another 2 weeks Just called again Oh Escalations denied it saying it was a December promotion we don’t qualify What Verizon We have been with you over 20 years Make this right We held up our end Or do we need to cancel and go elsewhere to be treated fairly

Comments

Verizon_Support

Your loyalty for these 20 years means the world to us. We want you to get the promotions you qualify for and would like to help. Please tell us, did you receive a confirmation email to the email address on record? Please check inbox and spam folder.

~Maria

Lindclan

We checked both. No. Nothing received

Lindclan

We checked. No emails received. In regular or spam

Verizon_Support

Thank you for confirming. In that case, we're sending you a Private Message so we can help. We don't want you to miss out on your Xbox.

~Jesse

Lindclan

I cannot find an envelope for private messages

Verizon_Support

Thank you for your patience. We'd like to take a closer look. I'll be sending a Private Message, please reply to it, so we can get started.

~Maria

Verizon_Support

Thank your for checking. We'd like to take a closer look. I'll be sending a Private Message, please reply to it, so we can get started.

~Maria

Lindclan

I can't find private messages.

Verizon_Support

You can find more information on how to find your private messages here: http://spr.ly/6605ZEN7c

~Freddy

Tjk8

You need to contact attorney general also contact the fcc i even went to the verizon store to make sure I wasn't excluded from offer.

Verizon_Support

We hate to see that you had any trouble getting your promotion, we absolutely want you to be able to take advantage of what was offered. We will be sending you a private note so we can better assist.

-Meg

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