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Unable to contact Mobile VZ service and billing

My VZ Mobile bill was $138 in February, jacked up to $154 in March with no explanation. Chatbots are useless. They do not even recognize my mobile phone in their system but the billing department knows it. I need a phone number answered by a human.

[email address removed per the Verizon Terms of Service]

Comments

Verizon_Support

Oh, no! Dealing with billing issues can be overwhelming, especially if the invoice is higher than expected. Verizon is here to help.

What recent change have you made? What abnormal fees are you noticing?

~Gilbert

SynthpopAddict

I'd login to your account and comb over the bill details carefully. If you are on a legacy plan, there was a $4/line pricing increase recently. There might be other things like Digital Secure which is free only for the first month, and afterwards, it's $5/month.

The CS reps who check these forums often private message customers with a link to access your account so they can look into it further.

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