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Why am I not eligible for monthly payment for device?

ykim1

When I try to buy any device online, monthly payment option for device is not available for me.

I also talked to the credit team, they said I'm eligible.

And when I ordered the device at the shop and I could choose monthly payment option.

What is wrong with it?

no monthly payment_1.JPG

Comments

Vijay1434a

Did anyone get the answer for this? I am also experiencing the same issue where online and app doesnt seem showing the device payment option and just buy outright but the store or verizon support seems to see on their end.

SynthpopAddict

Some guesses:

-Prepaid customers might not be eligible because they're paying for service as they go already (per month), not on a contract

-"Cash only" accounts are restricted

-The system needs some kind of authentication/identity verification for you to purchase online or through the phone app and there's something blocking it (VPN, private browsing mode, something else)

Vijay1434a

Thanks for quick response and sharing the thoughts.

- i am a postpaid customer with 5 lines and also have device financing limit of $1750 left

- at store or through tele sales option we are seeing the device payment option but not on my side (online or app)

- not sure what caused this issue where i am not seeing the device payment option. Even verizon folks dont know about it on how to fix it. Thats weird.

Verizon_Support

Good morning! We know the importance of managing your service, especially if you are looking to upgrade. Verizon is here to help.

Please elaborate, what exactly occurs when you attempt to set up a Device Payment Agreement (error message, missing data, etc.)? Were you able to take advantage of a Device Payment plan before?

~Gilbert

SynthpopAddict

If you were calling Verizon, probably got a call center overseas and the people you spoke with may not really have that much access to anything Verizon, so couldn't answer your question. You said Verizon store employees are able to see the monthly payment option on their end however, which means it is not some problem with your account. I suspect there is something in your phone and computer not allowing some kind of cookies or scripts to run which is preventing the payment plan thing to show up for you.

If you have a VPN, turn it off and see if that helps. The other thing to check is to make sure your browser is set to accept cookies. If you have enhanced security settings enabled, set them to "normal" instead and do not use private browsing mode. As a total aside, I'm a gamer elsewhere and have seen users at one gaming site I frequent saying Chrome is very fussy about not accepting downloads from one gaming site, but Firefox and Edge are OK, so you could also try using a different browser.

OGSplooie

I’ve had this problem too. I had the option before (two weeks ago) but not now. I did pay a bill late, but how long does that affect the process?

- Brady

Rscollin

In my situation, ANY of the iPhone 15 models do not allow me to upgrade to that device, without also purchasing an unlimited ultimate plan and purchasing a tablet or watch. I am an auto-pay customer with a standard unlimited plan. Online browsing, and here in this forum, have made this issue pretty clear. VZW should clarify if this is a web site issue or a policy.

Verizon_Support

We definitely want to make sure all your concerns are clarified. Please tell us, are you experiencing this on the app or website? Are you choosing the upgrade or add a line options? ~Geo

Besheemer

I have the same problem. Been with Verizon 10+ years with no credit and bad credit. Always made payments and was one of the reasons I chose Verizon as a phone plan. If I can't make payments for phones here I'm sure ATT will help with my 5 lines.

Verizon_Support

Hello, Besheemer. Help is here as there are many reasons there could be a limit on the account for the Device Payment option. Each customer is assigned and Account Level and Line Level Credit Class depending on what the customer qualifies for during the credit scoring process. With that said, we can check the account to provide more concrete answers as we would never want to see you leave us. I have sent you a Private Message for further assistance.

-Natasha

Vijay1434a

Just an update to my concern. I am still seeing issue on my end where device payment option is not visible. I have device finance limit is available and everytging else on my account is fine and even with above $2k financing limit left.

Verizon_Support

Hey there, Vijay1434a, thanks for reaching out with an update. As far as your online account, are you signed in as an Account Manager or the Account Owner? Have you been able to purchase a device online with device payment in the past?

-Lauren

Jennilynn3185

I was always able to choose device payment option before but now it’s not available

Wmdpnorth

Same. And. Get better deal on the non primary phone on my account.

for android they have monthly pay without changing plan

Mayorofchicago

Can I get assistance for the Same issue

Verizon_Support

Hello Mayorofchicago! I'm sending you a PM here to help as well.

-Josh

Torbag

Same here CS was able to see it but not me, on the browser or on the app, the only option is full payment.

Verizon_Support

Hi there Torbag! We're here for you and I would like to troubleshoot this issue with you. We may need to open an IT ticket for the website or app issue. I will be sending you a private message so that I may get some more info from you.

-Erica

AW831

I agree completely. This is new for Verizon. I have been with them over 32 years and will not hesitate taking my business to ATT because they all of a sudden decide to change their policies and not allow me to lay monthly for my equipment. I have six lines plus a watch and have always paid for upgrades.

Verizon_Support

We are here to help! Keep and eye on your inbox for a private message.

-Joe

jmarston83@outlook.com

I am having the same problem. It gives me this alert when I get to the checkout page: "Your credit score doesn't qualify for a monthly payment plan with Verizon". I've never had a problem when I'm ready to upgrade or add a line/device. Any help is appreciated.

Verizon_Support

We are sending you a Private Note so we can work with you to get the information needed.

-Kaye

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