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$20 reconnect fee

my lines were NEVER disconnected. I made a payment arrangement while in the hospital for an extended period of time and NEVER agreed to $50 in fees. $25 fee on BOTH lines. No one has yet to resolve this and if Verizon doesn’t respect me as a customer I’m sure another business can. This is a joke. Kick someone while they’re down and in the hospital. Really classy and caring Verizon.
another article about how they care and want to help people but they can’t seem to take care of their own customers. https://www.verizon.com/about/responsibility/giving-and-grants

I hope someone from Verizon contacts me to resolve this, immediately.

Comments

KJ827

Any luck? Hoping that someone here sees promised action

Verizon_Support

Hello, roscopc1. Wishing you a speedy recovery and hope all is well. When an account is suspended for service due to non-payment, the account will show a partial suspension, meaning you are unable to make calls, but you can still receive them. When this happens, your account is subject to the $20 per line reconnection fee. May I ask, did you contact our Financial Services department regarding the fees by dialing 866-266-1445?

-Natasha

roscopc1

no luck and they sent me an email stating that they’ll be increasing the cost of service on my Apple Watch every month. But why? No explanation. I’m paying this months bills and finding a new provider.

Verizon_Support

We're sorry to read about your experience. We understand that things happen and we want to take a look at your concern. We will be sending a private message. ~Peter

Verizon_Support

We're here to look into your concern. Please let us know when you're available. ~Peter

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