ONT issues

Question

I have an issue with my ONT.  POTS light blinking, red light on fail. I called tech and they guided me through the usual. Said that the next technician available would be Tuesday. That would be a three day outage. My son and I work from home, and needed the Internet on Saturday. They said they would call me back an expedited for me. They never called back. When I called Verizon to try to expedite, they said there was no way. This happened once before, a New Year’s Eve, and someone came out quickly on that day to fix the problem. I don’t understand what happens with Verizon service. i’m still down and awaiting someone to come.

[Deleted User] · Accepted Answer

Hi @Anthony603 
,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.