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Promotion device credit

I recently purchased 5 lines with 5 new phone. As they had free phones with new line purchase. But i noticed i am not getting full credit as device promotional credit as i need to pay some for my phones!!! Which I wasn’t supposed to. Can someone explain me why?

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Verizon_Support

Congrats on the new phones. I would love to help. Learn about promotions here: https://www.verizon.com/trade-in/faq/ -Joe

Mohaiminul

Hi Joe. Can you please help me to find out why am i not getting full promotion credit for my phone please?

Verizon_Support

Hi Mohaiminul. We would be happy to figure out your promotion and what impacts the redemption value. We will need you help. Please reply to the following private message to get started with more account specific details in a secure chat!

-Deb

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