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NOVA ONT Upgrade Questions

I've a friend in NOVA who doesn't do Internet.

He's been told that he must 'UPGRADE' his ONT to continue service. He currently has TV, Voice and Internet. He has FiOS ONE TV Box, a Mini and a TiVo w/CableCARD. Is there actually a mandatory ONT 'Upgrade' that he must do? I'm under the impression that all newer ONTs don't do QAM COAX for TV. How do I advise him as what to do?

He has no problems with any of his services, TV works, CableCARD works and there's no Voice issues.

I believe he's called a couple times and never seems to be able to get to a person that can explain to him the why it must be or identify by model number what it is that they want to install.

Can someone explain to me so that I can pass on legitimate questions for him and how to reach out? He does NOT do Internet, FaceBook and X are NOT options.

Thanks

Comments

WWWVA

His current ONT has no obvious Verizon branding visible. It has a plain white label with MKT#0915-0035- 1C, ASSY# 8650-1384 06. On a Barcode there's SBUIAA6BAC. Anyone familiar with this ONT?

pacmusicman

Is it possible to post a picture or two of the inside of the ONT enclosure? The pictures would be an easy way to see what the make & model is.

WWWVA

My friend just made sure to get me a snapshot of the label. I posted make and model - there's no obvious Verizon/FiOS branding. It was installed in 2006 in NOVA.

pacmusicman

Unfortunately, the numbers don't provide any clarity. I, like most of the other Leads, are fellow end users/Fios customers so visuals work better.

A few years ago, I posted a picture of the original ONT that Verizon installed here at the house. The picture of the ONT is at the bottom of the page.

https://sundance-communications.com/forum/ubbthreads.php/topics/640257/verizon-fios-tellabs-611-ont-vs-alcatel-lucent-i-211m-l

pacmusicman

If picture(s) can be taken, please ensure that the inside of the enclosure is clearly shown. More than a few times someone will take a picture of the outside of the enclosure and not what is on the inside.

If uploading the photo to this site, the picture(s) will go into queue for a Moderator to quickly check over before it is made available for the public to see.

WWWVA

I certainly appreciate your help/comments. I'm told the it's similar in appearance to yours. I'm not going to ask him to share more. FiOS has told him they will call at a specific time and haven't. He's irritated so I'm not sure what's next for him. I was hoping that maybe a NOVA resident/subscriber might see the post and mention maybe a recent experience. That hasn't happened. He's a friend and client and I've tried.

Kh-Phil

Hi WWWVA,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply and direct all correspondence concerning your issue to the agents who will be assisting you privately.

Thank you.

WWWVA

90 minutes after receiving an email advising me to check my 'Inbox' there still isn't a populated message. Is that odd?

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