I paid for a plan, the eSim took a long time to come to my phone, even longer to activate only to receive a message saying it failed to activate, and now my number is lost. The order says its on its way to be installed, which does not make sense.
It seems we may need to perform some troubleshooting to further assist you with the eSIM. Please give our Prepaid Tech team a ring at 888-294-6804 for assistance.
I am sorry to hear that you are having issues with getting your phone activated! Did you start a prepaid or a postpaid account with us?
-Joe
I tried postpaid, but could only get prepaid.
ok. thank you for your time
-Alex
