Cannot Port my Daughter's Number

Hi,

I had to switch to Google Fi (see https://community.verizon.com/t5/5G/The-West-Side-of-Chicago/td-p/1815094). Now I want to take my daughter with me. I am stuck in some sort of AI/sign-in/support heck. I call the support number and I get a myriad of different menus that seemed designed to ensure that I simply cannot talk to a human being.

Her account is a prepaid phone plan, ends in 8558.

I cannot register her on Verizon; after requesting the secret question/answer it says that it's unable to complete the registration- no reason given. I tried so many times that it finally locked me out for 24 hours.

All I need as a transfer PIN so I can get her off of Verizon. I thought it was a legal obligation, but Verizon, through various technical hoops, as made it impossible for us to jump: I cannot sign her in, I cannot create an account, I cannot talk to a person about it, and I cannot get the transfer PIN without the signin.

What am I supposed to do? Are we locked in, forever?

-GreyGnome01 (aka the former greygnome aka the former Verizon Wireless customer who would still be a Verizon Wireless customer if the Green Line wireless wasn't so miserable).

Accepted answers

greygnome01

Actually this isn't true. I just tried again. First, I was able to log into her account this time. Second, I just started a chat with an agent and they got me fixed up. It was very fast and easy, once everything worked.

The key is to do it with an active account. Ultimately, it was my bad by allowing the account to expire.

The Verizon rep was very quick and helpful.

All comments

SynthpopAddict

Prepaid customers must go to a corporate Verizon store to request a transfer PIN; it cannot be done in My Verizon or online.

greygnome01

The key is to do it with an active account. Ultimately, it was my bad by allowing the account to expire.

The Verizon rep was very quick and helpful.

SynthpopAddict

Sorry to see you're no longer with Verizon, but it's good that an agent could help you online. It didn't use to be that way, as I ported out about 1.5 years ago in a huge case of "oops" before rapidly returning, and an ex-Verizon employee had told me I needed to go to a store back then. As far as I know, there is still no way for prepaid customers to get a transfer PIN by themselves, as the feature is not in My Verizon. Postpaid customers are able to get a transfer PIN on their own, which has always baffled me.