My 4G service went down for about an hour this morning starting shortly before 10am EST. I had no data connection at all. Before calling Verizon, I restarted the phone with but did not get a data connection back. I talked to a Verizon rep who walked me through a battery pull and checked the settings. After he had no success he transferred me to a tech who did the same exact things. When this didn’t change things, she wanted to transfer me to yet another person to do a master reset. (Which would cause me to lose all my apps.) I told her she was wasting my time and hung up. Amazingly (sarcasm), my data magically appeared as 3G then 4G shortly after that.
I have been a loyal Verizon customer for many years. I am very unhappy with their customer service and their “its not our network” attitude.
