Please help me understand where my text message goes when I send it and the person I'm sending it to doesn't receive it. This occurs about 20-30% of the time and it is frustrating. I called Verizon many times and received several answers. First was that is normal. Second was we are working on it (this was back in Aug 2011) and now they say I must be in a bad area. Really? I'm in a major city. Maybe the real answer is that their system can't handle unlimited text messages for everyone. Well I'm paying for unlimited so I expect unlimited or that is false advertising. Is anyone else experiencing this?