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Battery won't charge after update! (S4)

I was skeptical about the new update but since the annoying notification wouldn't go away, I decided to go ahead and do it. Literally, minutes after it was finished, I plugged in my phone and it will not charge at all. Like, the little lightning bolt won't even pop up. I have tried several different chargers and outlets. My phone was sitting beside me the entire time, there was no trauma to it whatsoever. I am SO mad. I just got this phone a few days ago. My brother says I should reset it to factory and see if that works?

Help!

Comments

Klue

Since you already tried different chargers and outlets a factory reset would be in order. Before you do that have you tried a battery pull for a couple of minutes. If this doesn't work try the factory reset and if that fails and if you are within your 14 day return window, exchange it for a new one.

schtefan

This is a major bug being reported all across the net. Will Verizon reimburse its users for this major bug and all the time wasted trying to debug? A hard reset? That is ridiculous...all the apps settings and contacts will be lost..that is NOT A FIX. Get real people - I have heard several large companies that are looking into legal options for this major bug. ..just saying..

B33

Usually a Factory Reset will help and all is not always lost if you have your Contacts backed by Google and with your app as soon as your F.R. and are Finished you can go back re-inter your account and as soon as the phone loads back up your should be able to find your apps in your apps Drawer in Google Play..

ph0tic

its not the lost contacts. i could care less. its the FILES, the images the recorded sound clips. the text messages

cpatel

My phone was fully charged this morning. While coming to work i noticed that it shut down without any warning (low battery or app issue or anything else). Now when i try to charge my phone it does not charge at all and the battery is completely drained. I am not sure happened.

KellyArens

After the latest update, I am not having any problems with charging at all. Even the third party car charger working great.

B33

Hey that's good news

Verizon_Support

We are here to help and want to make sure that you are able to stay connected cpatel! Are you using the manufacturer’s charger and have you tried a different charger? Also have you connected the device to the computer using the USB cord in effort to restart? If the S 4 is able to get some charge please try to run in Safe Mode http://vz.to/1hCWfLm . If the issue persists, please complete a Hard Reset http://vz.to/19jJtZW . Keep us posted!

AshleyS_VZW

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DHB3

I'm having the same problem -- for the past two weeks, since the latest OS upgrade, my S4 won't charge by any of the chargers I am used to using -- the original from Samsung, USB from any of my computers, even other micro-USB chargers that have worked in the past. The only way to charge it is to remove the battery and charge the battery in the spare battery slot of the EZO cradle I bought (that charged the phone itself just fine until the latest update.) I've looked through the forums and found better responses from T-Mobile than Verizon about this issue, although none have solved my charging problem. How do we get this fixed?

Verizon_Support

Hello DHB3

We never want you to have a device that won't charge. Have you tried the hard reset that was previously mentioned? There may be a conflict with the software update and an app on your device.

JoeL_VZW

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DHB3

I want to exhaust all other approaches before resorting to a hard reset since that requires resetting my multiple email accounts, downloading apps for corporate email (which I had to pay for a second time when I changed phones), and downloading and resetting all other apps. Quite a nuisance that I should NOT have to go through as the result of an update of the OS. (The kind of nuisance that makes one consider changing phone OS's and providers.)

Since that's your (VZW's) first suggestion and I feel I've done a good job searching VZW and other forums about this problem, I guess I'm stuck doing the hard reset. I just need to pick a day this weekend when I won't need the phone and have nothing else to do for several hours. Good thing I'm closing on the end of my 2-year lifecycle and can drop the phone and VZW if this turns out to take as much time as I'm anticipating. I'll post the results here. (If it goes badly, this won't be the only place the story gets told.)

tsue1969

I can tell you from personal experience with this just last week that a factory reset DID NOT WORK. I also was told by the Verizon rep (who was extremely helpful and nice) to do the following, which had me running all over town last Sunday:

-go to the Samsung Experience at Best Buy and have them reflash the update. Well, that would have been fine if the tech could have gotten my phone to connect to his computer, but since charging/connecting via USB was not working at all, it could not be reflashed.

-get a new battery - luckily, the salesperson let me try the battery before buying it - of course, it did not solve the problem.

I was able to finally get a replacement overnighted to me on Monday. Do you think I'm going to install the KitKat update even though it keeps popping up each day? HECK NO!!!!!

I will keep delaying it until these bugs are fixed.

Very, very, very dissatisfied customer.

Klue

I kept delaying the 4.3 JB update for about two months. One day my phone's battery died. I plugged it in to recharge and turned it on and the download was in progress. I had no problems with the update, which was suprising as so many have, so now I am getting the KK update noticification daily now and am delaying that update as long as possible. Maybe I will luck out again when it's forced to the phone.

Verizon_Support

tsue1969 We are concerned to hear that you are a dissatisfied customer and we want to tun this around. We appreciate all of the steps that you have tried with the S4. Please let us know how the replacement work for you.

Sheritah_vzw

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@VZWSupport

tsue1969

I appreciate that Sheritah. My replacement is working GREAT, but like I said, I have not and will not install the KitKat update because I fear I will be right back to where I was before. I will keep delaying the update until I hear that a patch has been released for all of the problems I, and lots of other people, have experienced.

I switched from iPhone to Galaxy, and this is the first time I’ve ever had any issues, but the issues were drastic enough to make me want to switch back to iPhone. I have to say that it’s very disappointing, and I hope it’s resolved soon. I realize it is not your fault, but Samsung really needs to turn this around quickly.

DHB3

The hard reset failed to fix the problem and just wasted four hours of my time. Like several other contributors below, I am VERY dissatisfied and ready to make a leap. TMobile has a good offer to buy out the rest of competitor contracts. I'm very close to doing that.

So, VZW, what have you got to fix this??

Verizon_Support

No need to consider leaving VZW DHB3! We appreciate the continued troubleshooting that has been completed. Have you had a chance to reach out to Samsung directly regarding this recent update? If so please share any details that were relayed. We look forward to hearing from you soon, thanks!

MatthewS_VZW

Follow us on Twitter @VZWSUPPORT

Scoobyshack

Same issues here, but it is the .5 amp charger that won't charge. 2.1 amp charger works and I suspect it is because the phone is eating up so much battery it can't keep up at .5. I have done Factory Data Reset and it hasn't helped. I get 4 hours of battery life on phone among other issues. Verizon, please fix!

unknown

i am overwhelmed reading the thread and can't figure out what to do about this. can someone please summarize? a while back, but all of the sudden my Samsung phone stopped charging at regular speed with any and all chargers. phone doesn't recognize any of them as original yet it is only the original charger that i use (husband having same issues) both are S4.... gather it is something to do with the operating system update but i am rather clueless about technology! thought it was just me until i searched and found all of these issues going back to November! HELP!!!

wanttofish1

Don't hope for much from Verizon wireless. They won't do anything but maybe throw you a free phone case. Verizon blames these type of problems on Samsung & Google. I pay Verizon. Verizon get my money. I get the phone from Verizon. It's Verizon's fault/problem to fix or loose customers. We should have the ability to NOT have to download a system update. I bought the phone. It's mine. I should have the right to download an update or not. I used to be an EXTREMELY LOYAL Verizon wireless customer. NOT ANYMORE.

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