Text messages not sending

@pgomez2

Let's get your messages working again too! Which model Droid Razr Maxx are you using, the original or the HD version? What is your device current software version http://vz.to/10l8fmT? Are you having problems with texts and/or pictures over WiFi? Problems sending, receiving or both? Let me know so I can further assist. Thanks!

AnthonyTa_VZW

VZW Support

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Mary7593

I have the same issue. NEVER was an issue before the last "Update". Thanks for that! I only use Verizon Texting, no 3rd party. Phone is a Driod Razor Max. With the last update, that was pushed out, text messaging has been messed up. Here is what happens:

Sent 5 Text Messages:
Two will show sent with time stamp.
Three will show GREEN Arrow (appearing NOT sent).
End user gets 4 Text messages. Which one was not delivered? Don’t know? We don’t either!

Why do some show a green arrow for a text that was actually sent?? Others show it and have never been sent. Oh… and some just sent duplicates. Makes me want to scream and throw my phone out the window!

We’re going on MONTHS with this issue and thousands of customers have it. WHY AREN’T YOU FIXING IT? I will propose a class action lawsuit soon. Bottom line, we shouldn’t play for these services that are faulty. For every month it goes on, that is $10 per month, per customer, that you will owe us. Got it? Attorneys love going after the big guys and doing it for free. Bet we can have the LAWSUIT FILED before you fix the phones!

I can understand exactly how you are feeling.

We have heard you all and the findings have been reported to the software development team.

A fix for the issue is under review and will be included in the next Software Update for this device. The tentative release date is under review. Once we get additional details, they will be released via http://bit.ly/n5snpq.

Tamara_VZW

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Janiebelieves

I have been having the same problems sending/receiving texts. They replaced the sim card, I have done a hard reset and they even sent me a replacement phone which is doing the same thing. Surely hope they don't charge me for a phone ever since this seems to be a problem with the last update.

Would love to be able to undo the last update and get my phone back like it was...I do NOT like the last two updates. Any other suggestions out there?

SarikaChan

Hello! I just wanted to jump in and say i'm having the same problem. Last night I decided to update my phone (a Droid 4) and some apps, and doing so seemed to break my phone's ability to send texts. It was fine until those updates. I have done the factory restore twice and it still won't send texts. :[ I can receive them perfectly fine, but to respond i've been having to use my brother's HTC Rhyme.

Ouch that's No fun have you tried doing a System Cache Clear.. you might give that a shot & Make sure all your Apps are up to Date..

SarikaChan

Thanks for the tip about the system cache clear! I'll give it a try. I haven't installed any apps since I did the factory restore. Would I need to update anything specific that comes standard with the phone? It says everything is up to date from what I can see.

SarikaChan

The system cache clear seems to have fixed it! I can send texts now. Thank you SO much!! :]

Hey there you Go that's Great it's back to Working if you need any more help just give me a Holler here on the Forum or you can send me a Direct Message it's like an Email! Take your Mouse pointer put it on my Avitar or Mr Kool Aid a box will appear you'll then need to Check Follow and then in Actions the Red Box with a Check Check Allow that way you can send a Direct Message if you want to.. Have a Good Weekend and Welcome to the Forum b

Thank you all for taking the time to help out!

@SarikaChan,

I so glad clearing the cache fixed your issue! I know how important it is to have a working phone to stay in touch with family and friends.

John_VZW

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TheClaud

My Droid Razar MAXX stopped sending texts as well today. Phone calls go directly to voice mail, but I can make a phone call from my phone. I am unaware that an update went through but since the last update I have had all types of issues--I did not do a factory reset after the update. I am in the process of trying to clear the cache and restart. Is this a system wide issue with Droid Razrs that the texts are not working.

emilyr293

I am having the same issue. I have an iPhone 4s and just this morning it won't send to only one person. Neither one of us has the other's number blocked. I have tried deleting the number and sending a message, no luck. Nothing has been working and I have no clue as to why it is happening or how to fix it. It will say it's sending, then say delivered, but will then switch to a red exclamation point saying "Message send failure." Help! This is the number I text most often.

Emilyr293, I can understand how important text messaging is for you. Let's get this resolved. Are you using a 3rd party message app? Do you use iTunes? Are you able to send picture messages? Please share more details. We are here to help.

SammuelP

VZW Support

flyadmin

Same problem here. Not using any 3rd party txt apps. Have droid ver 4.1.2. Any luck with resolution?

Hi flyadmin,

Let's see what's causing the problem! Do you receive an error message when sending messages? Are you having issues sending to all recipients? When did the problem begin? I look forward to hearing from you soon.

Thanks for your contribution to our community forums,

AyaniB_VZW

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- I'm having the same problem as the OP. Running 4.1.2, problem occurs with stock text messaging app. All recipients. When is the software update coming that was mentioned above see https://community.verizonwireless.com/message/975521#975521 ?

My Text messaging is working fine on my 2 Razr Maxx's I sent a message from my 4.0.4 ICS to my J.B. 4.1.2 Maxx and in just 2 seconds the message arrived.. I haven't cleaned my message Caches in either but I do run a System Cache twice in a month sometimes i will do more depending on the apps I download or on the messages I get I will Cache more..

This issue may be happening in the Areas that you Live in, So I would check with customer Service and have them run a Check, just to make Sure every thing is running ok on your Devices but as for my messaging it couldn't be working any better.. b33

Hello to you Kratt5!

I completely understand how important it is for your messages to go through! I'm certainly sorry for any concerns this has caused. I'm happy that you've found a work around for now, but I wanted to provide the insight I was able to find.

Our liason for this concern advised the sending arrow/delay is actually by design to restrict possible background SMS messages to send without permission. This sending arrow should only occur if you send 30 text within a 30 minute window. You can continue to send text but you will be prompted with an "allow" window until a 30 minutes have passed.

Just to ensure, does the above information fit in to your average text usage?

Thanks!

MelissaM_VZW

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cdonofri

Is there still no solution for this? It seems from reading this thread it is on multiple devices..so it must be a verizon software issue. It has been happening to me for months now....really would like to use text messaging again soon!!!!

Give this a try if you haven't recently Try running a System Cache and if you don't need to keep your text messages I'd flush out the old one's, if need to contact customer service here's there number ( call 1-800-922-0204 or *611 and use option 3 for the For the Technical Dept.. Hope that Helps b33

cdonofri

thanks, but that did not work either. I had tried that a while ago. I also brought it into a verizon wireless store and they couldn't solve it. I just tried kratt's solution from above, so we shall see. so far so good.

Not sure if this will work for you, but it may be worth a try. Found it online. Nothing else worked for me including clearing app cache, system cache, deleting all my text messages, factory restart etc.... The solution below worked on my droid razr maxx:

>> Duplicate post removed to comply with Verizon Wireless Terms of Service. See <<

Message was edited by: Verizon Moderator

Hey that's all you can ask for. And a Good Thanksgiving.. I can taste that turkey an Ham..

Which phone do you have?

We absolutely want you to have functionality of the messaging feature of your device cdonofri! Let's get to work and take a closer look. What troubleshooting have you completed on the device? Are your exact issues in alignment with the main issue listed here? Please keep us posted, thanks!

MatthewS_VZW

VZW Support

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