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Latest firmware update killed my network, HELP!

so.. I updated the firmware about a month ago when it was first available.. My device is completely stock and i'm not really ready to root nor factory reset it. I reset it before due to an error on the backup assistant screwing with my external sd card (the real issue was the copy and paste error some devices were faced with). I've been through about 4, 32gb externals and the latest sandisk just sent me.. is bad too.

But, that's not the issue i'm getting at. Since the lastest firmware update with caller ID, etc.. I've had little to no signal, dropped messages in my house, completely dropped 4G LTE while using GPS.. horrible due to some areas I was in.. slow or lagged device to the point where i've had to restart my device 3-4 times each day in the last week...

Can someone either tell me if there is a quick solution to this or what the next step should be in this process. because this whole "we've retracted the update but are looking into a fix" bs isn't very settling. Since, on Verizon's time.. I'm afraid the next update won't come for a few months.. Smiley Sad

Comments

japetty

Have you by chance read this thread https://community.verizonwireless.com/thread/799719 ? It appears that many are getting an unofficial fix for the problem. You can be completely stock. Read the thread carefully. It may help you get back to normal until VZW can get a fix rolled out. You can also get VZW to send you a refurb phone which some have been successful at getting good ones. This thing is all over the board at this time. YMMV Good Luck

Verizon_Support

Hi cranemann,

I saddened to learn that you are having trouble and your efforts are greatly appreciated! At your leisure please DM me your name and wireless number. I look forward to hearing from you soon.

Thanks for your contribution to our community forums,

AyaniB_VZW

Follow us on Twitter @VZWSupport

theterabyteboy

I'm having the same issues. I need to receive help for my galaxy s3 as well. What should I do?

I tried direct messaging you and it said that I can't direct message users with a symbol next to their id. Your user id has the next to it.

matbob

I am having the same issues described by everyone else (dropped 4G, worse signal, etc.) after the update to MD3.

My wife's phone is identical but without the update and it works fine (like mine did before the update)

WHAT is the resolution to this issue, Verizon? I really don't believe I should have to go down the root-my-phone route and find third party sources to fix this issue. Why can't you just push the old firmware back to my phone?

I am quite disappointed that what was my best smartphone experience to date has been ruined.

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