I need to add messaging to my basic phone plan. 1000 messages monthly will be more than sufficient. Per Verizon's website, the cost is $10.00 per month. I realize there are taxes and fees. and that I would have to pay 2 months' of chat up front if I want it to be effective now, early in my monthly cycle, but I was stunned to see that my monthly bill would go from roughly $45 per month to over $80 per month. (I have 450 minutes at a corporate rate - I never use that many.)
The 800# for customer service does not have an option for me to talk to someone about this, and the chat agents are not available - all busy, with no apparent queuing capacity.
Can someone explain this to me, or tell me the secret methods for talking to a live Verizon person without standing in line at a store? I am hoping that someone from Verizon actually reads these messages. I work for a Fortune 500 company and I know that we monitor our discussion forums.
Thank you.
