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email stopped working

I had a Verizon chat session regarding my Windows 8 HTC phone suddenly not receiving email. The recommendation was to delete the account and start a new one, which I did. Now whenever I sync, I get an error message 80004005 and there are no messages, old or new. I have performed numerous soft reboots. Everything else seems to be ok. Other devices in the house work fine with the same account.

I did a restart and wow I’m getting error code 80072F30

Any ideas before I do a system reset?

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Verizon_Support

Hi jay__w,

Let's look into this! Which email account are you having trouble with? Have you checked you sync settings? I look forward to hearing from you soon.

Thanks for your contribution to our community forums,

AyaniB_VZW

Follow us on Twitter @VZWSupport

jay__w

I have tried everything and I am at my wits end. I talked to my email service provider. I talked to HTC service. I tweeted with Microsoft mobile, all to no avail so I did a system reset, reinstalled my email account and now it will not accept my password no matter how many times I try. My laptop, android, desktop, and webmail all work with this email account. My phone's software is the latest. I don't think there's anything else I can do.

I have spent way too much time chasing this. Mobile email is my most important application. I love the phone otherwise. I think Verizon should replace this defective phone on the warranty.

jay__w

AyaniB_VZW

Just to recap, I had a previous Verizon chat session regarding my Windows 8 HTC phone suddenly not receiving email. The final recommendation was to delete the account and start a new one, which I did. Now whenever I sync, I get an error message 80004005 and there are no messages, old or new. Then I got error code 80072F30. Now its back to 80004005. I have performed numerous soft reboots. Everything else but email seems to be ok.

Now I cannot connect to chat for some reason. In the meantime, I talked to Network Solutions, my email service provider, the HTC service rep, and WindowsMobile...no one has a solution.

Finally, I did a full system reset and now the phone will not even accept my password to reinstall the email account. The email account works with all other devices I have, PC desktop and laptop, Android, as well as webmail. I’m using the same settings as in all the other devices.

Mobile email is my most important application. I am at my wits end and have spent way too much time chasing this.

I think Verizon should replace this year-old phone under warranty.

Please advise,

>> Personal information removed to comply with the <<

Message was edited by: Verizon Moderator

jay__w

Update: for some unknown reason, the email started working again...so I guess I’m good for now. -jw

>> Personal information removed to comply with the <<

Message was edited by: Verizon Moderator

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